1 reviews | Active since Jan 2026
POOR SERVICE!
This pharmacy makes my life so difficult, every month I have to call them regarding my chronic medication, I can’t sleep without sleeping tablets and my medication yet I go a month without the correct medication. My doctor sends an email to them after all my sessions and I also resend it yet they still say that my prescription has expired and they send medication from the previous script and not the latest one. I literally have to always fight!When I call them they say my latest medication is on its way but that’s a lie! I didn’t face such nonsense with Pharmacy Direct. The sad part is that we always pay the levy for my medication on time! My doctor says all their patients who use Marara pharmacy experience the same thing. Their ignorance is fumbling with our health and it needs to stop !!! I know for a fact that they will say my medication is on its way simply because I had to call this morning!
Thank you for taking the time to share your experience. I sincerely apologize for the difficulties and frustrations you have encountered with your chronic medication. I completely understand how distressing it must be to go without essential medication, especially when it affects your sleep and overall well-being.
Please rest assured that we are taking your concerns very seriously. We are currently investigating why your prescriptions have not been processed correctly and why there have been delays despite your doctor’s emails regarding your prescription. Our goal is to ensure that you receive your medication accurately and on time.
As we discussed, I will call you again. Your health and safety are our top priorities, and we are committed to restoring your trust in our service.
Thank you for your patience.
Warm regards,
Marara Customer Experience Team
Thank you for taking the time to share your experience. I sincerely apologize for the difficulties and frustrations you have encountered with your chronic medication. I completely understand how distressing it must be to go without essential medication, especially when it affects your sleep and overall well-being.
Please rest assured that we are taking your concerns very seriously. We are currently investigating why your prescriptions have not been processed correctly and why there have been delays despite your doctor’s emails regarding your prescription. Our goal is to ensure that you receive your medication accurately and on time.
As we discussed, I will call you again. Your health and safety are our top priorities, and we are committed to restoring your trust in our service.
Thank you for your patience.
Warm regards,
Marara Customer Experience Team