1 reviews | Active since Nov 2020
Poor service delivery: Marara
On 19 Febr 2025 I sent a new script and on 3 March I received only 1 item from them. I have communicated since then on a daily basis trying to explain that I need the rest of my medication. On the 11th I was told that it is marked as urgent and that I would receive the meds today. I did not receive such a notification yet, which normally comes 2 days before delivery. As I type, i am holding the line for 30 minutes, now to speak to a paharmacist. I am hopeful, wih doubt as this happend before and then the line just goes dead and I have to start all over. Unacceptable. They certainly do not live up to ther mission as stated on their website. "We are committed to delivering cost-effective care and unparalleled service, leveraging the latest technology to ensure seamless and efficient delivery of medication services."
Thank you for reaching out and for your patience. I sincerely apologize for the inconvenience and frustration you’ve experienced with your medication delivery. I understand how important it is to receive your medication in a timely manner, and I truly regret the delays you’ve faced.
We are committed to providing high-quality service, and I recognize that we have not met your expectations or our own standards in this instance. I appreciate your efforts in reaching out and following up, and I can assure you that your concern is being treated with the utmost priority.
I have escalated this matter to our team to ensure that the remaining medication is delivered to you as soon as possible, and I will personally follow up to ensure that you receive an update regarding the delivery. Additionally, I will look into the communication breakdown and the issue you’ve encountered while waiting on the phone with our pharmacist.
Once again, I apologize for the frustration this has caused. We are taking steps to resolve this issue quickly and prevent it from happening again in the future. Your feedback is invaluable in helping us improve our service.
If you have any further questions or concerns, please don't hesitate to reach out.
Regards, Marara Customer Experience team.
Thank you for reaching out and for your patience. I sincerely apologize for the inconvenience and frustration you’ve experienced with your medication delivery. I understand how important it is to receive your medication in a timely manner, and I truly regret the delays you’ve faced.
We are committed to providing high-quality service, and I recognize that we have not met your expectations or our own standards in this instance. I appreciate your efforts in reaching out and following up, and I can assure you that your concern is being treated with the utmost priority.
I have escalated this matter to our team to ensure that the remaining medication is delivered to you as soon as possible, and I will personally follow up to ensure that you receive an update regarding the delivery. Additionally, I will look into the communication breakdown and the issue you’ve encountered while waiting on the phone with our pharmacist.
Once again, I apologize for the frustration this has caused. We are taking steps to resolve this issue quickly and prevent it from happening again in the future. Your feedback is invaluable in helping us improve our service.
If you have any further questions or concerns, please don't hesitate to reach out.
Regards, Marara Customer Experience team.