1 reviews | Active since Feb 2019
poor service delivery
Chronic medication delivered late or not at all and agent don't give a damn about it they can't even tell you why it is not delivered in time. You must stsy 4 days plus with diabetic and high blood presure medication and they don't care
Dear Elizabeth V
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Dear Elizabeth V
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Dear Elizabeth V
Thank you for your kind words and positive feedback regarding Thereso. We will share the feedback with her.
We are delighted to hear that your concern was successfully resolved and greatly appreciates you taking the time to share your experience with us. Your recognition means a lot and serves as encouragement to continue providing the highest level of care and support.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards
Marara Customer Experience Team
Dear Elizabeth V
Thank you for your kind words and positive feedback regarding Thereso. We will share the feedback with her.
We are delighted to hear that your concern was successfully resolved and greatly appreciates you taking the time to share your experience with us. Your recognition means a lot and serves as encouragement to continue providing the highest level of care and support.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards
Marara Customer Experience Team