CH
Cornel H
1 reviews | Active since Dec 2018
22 Apr 2025, 10:43
Poor service
Bonitas sends out an email on 10 Feb 2025 notifying their clients of the new process. My mother, the 70 year old client, now has to mail her prescriptions or register online. If you phone, you hold on for 10 minutes with no answer.
So I, her son, send an email on 13 Feb. It's 22 April now. No feedback
I also sent her prescription with the information they say I should.
I have also sent 10 emails following up. Each time they respond saying my request has been received and assigned. But I get no feedback. This morning, first thing, I phone. They answer after 4 minutes, the consultant asks for the policy number. I ask her to please wait one minute while I retreive it from the phone I am talking on. She hangs up...
So I still have no answer.
Helpful (0)
Replies (5)0
Replies (5)
Marara Pharmacy's replyOfficial
22 Apr 2025, 11:32Good day Cornel Hauptfleisch ,
Thank you for reaching out to us. Please assist with the medical aid number in question, as we are unable to locate a profile on our systems using the information on the Hello Peter platform. Kindly send the medical aid details to *** for urgent assistance.
Regards
Marara Customer Experience Team
Thank you for reaching out to us. Please assist with the medical aid number in question, as we are unable to locate a profile on our systems using the information on the Hello Peter platform. Kindly send the medical aid details to *** for urgent assistance.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply22 Apr 2025, 11:32
Official
Good day Cornel Hauptfleisch ,
Thank you for reaching out to us. Please assist with the medical aid number in question, as we are unable to locate a profile on our systems using the information on the Hello Peter platform. Kindly send the medical aid details to *** for urgent assistance.
Regards
Marara Customer Experience Team
Thank you for reaching out to us. Please assist with the medical aid number in question, as we are unable to locate a profile on our systems using the information on the Hello Peter platform. Kindly send the medical aid details to *** for urgent assistance.
Regards
Marara Customer Experience Team
Marara Pharmacy's replyOfficial
23 Apr 2025, 12:49Good day,
Marara attempted to contact you on *** but there was no answer. I also tried calling the number linked to the membership provided above, but there was no response.
Regards
Marara Customer Experience Team
Marara attempted to contact you on *** but there was no answer. I also tried calling the number linked to the membership provided above, but there was no response.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply23 Apr 2025, 12:49
Official
Good day,
Marara attempted to contact you on *** but there was no answer. I also tried calling the number linked to the membership provided above, but there was no response.
Regards
Marara Customer Experience Team
Marara attempted to contact you on *** but there was no answer. I also tried calling the number linked to the membership provided above, but there was no response.
Regards
Marara Customer Experience Team
CH
Cornel H's updateReviewer Update
23 Apr 2025, 13:08Good day
I am in a meeting. I could not answer.
You tried phoning me once and gave up. You left no voicemail.
Imagine how it feels for me to try and contact you for 2 months!
Please send me your name, email and phone number and I will contact you back. Or you are welcome to send me an email.
Kind regards,
I am in a meeting. I could not answer.
You tried phoning me once and gave up. You left no voicemail.
Imagine how it feels for me to try and contact you for 2 months!
Please send me your name, email and phone number and I will contact you back. Or you are welcome to send me an email.
Kind regards,
CH
Cornel H's update23 Apr 2025, 13:08
Reviewer Update
Good day
I am in a meeting. I could not answer.
You tried phoning me once and gave up. You left no voicemail.
Imagine how it feels for me to try and contact you for 2 months!
Please send me your name, email and phone number and I will contact you back. Or you are welcome to send me an email.
Kind regards,
I am in a meeting. I could not answer.
You tried phoning me once and gave up. You left no voicemail.
Imagine how it feels for me to try and contact you for 2 months!
Please send me your name, email and phone number and I will contact you back. Or you are welcome to send me an email.
Kind regards,
Marara Pharmacy's replyOfficial
24 Apr 2025, 12:33Good day Mr Hauptfleisch,
Thank you for taking our call. we are currently process your mothers medication and will advise accordingly once completed.
Regards
Marara Customer Experience Team
Thank you for taking our call. we are currently process your mothers medication and will advise accordingly once completed.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply24 Apr 2025, 12:33
Official
Good day Mr Hauptfleisch,
Thank you for taking our call. we are currently process your mothers medication and will advise accordingly once completed.
Regards
Marara Customer Experience Team
Thank you for taking our call. we are currently process your mothers medication and will advise accordingly once completed.
Regards
Marara Customer Experience Team
CH
Cornel H's updateReviewer Update
25 Apr 2025, 07:50Good day Marara Pharmacy.
In the call with the consultant, I indicated that I do not want Marara to process the claim, as he informed me that I will have a 30% co-payment. And I want to find out why first. Because Bonitas indicated that a 30% co-payment only applies if you do not buy it from Marara. So what's the use of using you if I pay the same I previously did?
Last night I receive the claim from Bonitas via Email. So instead of it not being claimed through Marara, it was claimed twice! So now in April, I got my medication from my Pharmacy waiting on you to get back to me. But it also went off twice through Marara. This is just shocking.
In the call with the consultant, I indicated that I do not want Marara to process the claim, as he informed me that I will have a 30% co-payment. And I want to find out why first. Because Bonitas indicated that a 30% co-payment only applies if you do not buy it from Marara. So what's the use of using you if I pay the same I previously did?
Last night I receive the claim from Bonitas via Email. So instead of it not being claimed through Marara, it was claimed twice! So now in April, I got my medication from my Pharmacy waiting on you to get back to me. But it also went off twice through Marara. This is just shocking.
CH
Cornel H's update25 Apr 2025, 07:50
Reviewer Update
Good day Marara Pharmacy.
In the call with the consultant, I indicated that I do not want Marara to process the claim, as he informed me that I will have a 30% co-payment. And I want to find out why first. Because Bonitas indicated that a 30% co-payment only applies if you do not buy it from Marara. So what's the use of using you if I pay the same I previously did?
Last night I receive the claim from Bonitas via Email. So instead of it not being claimed through Marara, it was claimed twice! So now in April, I got my medication from my Pharmacy waiting on you to get back to me. But it also went off twice through Marara. This is just shocking.
In the call with the consultant, I indicated that I do not want Marara to process the claim, as he informed me that I will have a 30% co-payment. And I want to find out why first. Because Bonitas indicated that a 30% co-payment only applies if you do not buy it from Marara. So what's the use of using you if I pay the same I previously did?
Last night I receive the claim from Bonitas via Email. So instead of it not being claimed through Marara, it was claimed twice! So now in April, I got my medication from my Pharmacy waiting on you to get back to me. But it also went off twice through Marara. This is just shocking.