TB
Tokkie B
1 reviews | Active since Sept 2020
04 Feb 2025, 14:32
POOR SERVICE
The pharmacy makes promises to delivered insulin today and after I kept on telling them I am running out; I bought on by the local pharmacy. I DO NOT HAVE INSULIN TODAY, so I cannot inject myself. The pharmacy did not even phone me on Monday like the promised. The agents are rude, and it is unacceptable, you cannot reject INSULIN FROM A DIABETIC.....
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Marara Pharmacy's replyOfficial
10 Feb 2025, 12:32Dear Tokkie B,
We deeply apologize for the inconvenience and distress caused by the delay in delivering your insulin and the lack of communication regarding the expected delivery. We understand the critical nature of insulin for your health, and it is unacceptable that we did not fulfill our promise in a timely manner.
Please be assured that we take your concerns very seriously. Our team strives to provide prompt and respectful service, and we sincerely regret the poor experience you had with both the delivery and our customer service agents.
We will immediately investigate what caused this delay and ensure that it is addressed so that this does not happen again. In the meantime, we would like to resolve the issue by offering the insulin you need at the earliest possible time. Please provide us with your current availability so we can make arrangements for immediate delivery, or let us know if you prefer to pick it up at our pharmacy.
Again, we are truly sorry for this disruption to your care, and we are committed to improving our service to meet your expectations.
Thank you for your patience and understanding.
Regards,
Marara Customer Experience team.
We deeply apologize for the inconvenience and distress caused by the delay in delivering your insulin and the lack of communication regarding the expected delivery. We understand the critical nature of insulin for your health, and it is unacceptable that we did not fulfill our promise in a timely manner.
Please be assured that we take your concerns very seriously. Our team strives to provide prompt and respectful service, and we sincerely regret the poor experience you had with both the delivery and our customer service agents.
We will immediately investigate what caused this delay and ensure that it is addressed so that this does not happen again. In the meantime, we would like to resolve the issue by offering the insulin you need at the earliest possible time. Please provide us with your current availability so we can make arrangements for immediate delivery, or let us know if you prefer to pick it up at our pharmacy.
Again, we are truly sorry for this disruption to your care, and we are committed to improving our service to meet your expectations.
Thank you for your patience and understanding.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply10 Feb 2025, 12:32
Official
Dear Tokkie B,
We deeply apologize for the inconvenience and distress caused by the delay in delivering your insulin and the lack of communication regarding the expected delivery. We understand the critical nature of insulin for your health, and it is unacceptable that we did not fulfill our promise in a timely manner.
Please be assured that we take your concerns very seriously. Our team strives to provide prompt and respectful service, and we sincerely regret the poor experience you had with both the delivery and our customer service agents.
We will immediately investigate what caused this delay and ensure that it is addressed so that this does not happen again. In the meantime, we would like to resolve the issue by offering the insulin you need at the earliest possible time. Please provide us with your current availability so we can make arrangements for immediate delivery, or let us know if you prefer to pick it up at our pharmacy.
Again, we are truly sorry for this disruption to your care, and we are committed to improving our service to meet your expectations.
Thank you for your patience and understanding.
Regards,
Marara Customer Experience team.
We deeply apologize for the inconvenience and distress caused by the delay in delivering your insulin and the lack of communication regarding the expected delivery. We understand the critical nature of insulin for your health, and it is unacceptable that we did not fulfill our promise in a timely manner.
Please be assured that we take your concerns very seriously. Our team strives to provide prompt and respectful service, and we sincerely regret the poor experience you had with both the delivery and our customer service agents.
We will immediately investigate what caused this delay and ensure that it is addressed so that this does not happen again. In the meantime, we would like to resolve the issue by offering the insulin you need at the earliest possible time. Please provide us with your current availability so we can make arrangements for immediate delivery, or let us know if you prefer to pick it up at our pharmacy.
Again, we are truly sorry for this disruption to your care, and we are committed to improving our service to meet your expectations.
Thank you for your patience and understanding.
Regards,
Marara Customer Experience team.