lT
lebohang T
1 reviews | Active since Oct 2024
06 Nov 2025, 19:34
Poor service at its best...Marara Pharmacy is a joke.
They have failed to deliver chronic medication that was scheduled to be delivered last week. The delivery guy was forcing us to collect the medication at a mall. We are surprised that they usually deliver the medication at our house. DSV was doing a better job at delivering the medication.This Marara Pharmacy is failing us big time.The customer call center is a joke, calls are not answered. You can call until Jesus comes. Marara Pharmacy is not doing justice to the Bonitas brand.Not getting the chronic medication can led to complications.Alot of people are complaining about Marara Pharmacy. Alot of us are considering changing medical aid because of such nonsense that Marara is doing.
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Marara Pharmacy's replyOfficial
10 Nov 2025, 15:22Good day Mr Tsoku
Please accept our sincere apologies for the distress and frustration you have experienced. This is not the level of service we aim to provide to our valued members.
We fully understand how important it is for medication to be delivered on time, and we regret that this was not the case on this occasion.
The matter has been escalated to the relevant team to ensure it is handled appropriately and that similar issues are prevented in the future.
Regarding the delivery personnel, we have also raised the issue with our courier partner for further review and action.
Thank you for taking our call earlier and confirming receipt of your dependent’s medication.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Marara Customer Experience Team
Please accept our sincere apologies for the distress and frustration you have experienced. This is not the level of service we aim to provide to our valued members.
We fully understand how important it is for medication to be delivered on time, and we regret that this was not the case on this occasion.
The matter has been escalated to the relevant team to ensure it is handled appropriately and that similar issues are prevented in the future.
Regarding the delivery personnel, we have also raised the issue with our courier partner for further review and action.
Thank you for taking our call earlier and confirming receipt of your dependent’s medication.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Marara Customer Experience Team
Marara Pharmacy's reply10 Nov 2025, 15:22
Official
Good day Mr Tsoku
Please accept our sincere apologies for the distress and frustration you have experienced. This is not the level of service we aim to provide to our valued members.
We fully understand how important it is for medication to be delivered on time, and we regret that this was not the case on this occasion.
The matter has been escalated to the relevant team to ensure it is handled appropriately and that similar issues are prevented in the future.
Regarding the delivery personnel, we have also raised the issue with our courier partner for further review and action.
Thank you for taking our call earlier and confirming receipt of your dependent’s medication.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Marara Customer Experience Team
Please accept our sincere apologies for the distress and frustration you have experienced. This is not the level of service we aim to provide to our valued members.
We fully understand how important it is for medication to be delivered on time, and we regret that this was not the case on this occasion.
The matter has been escalated to the relevant team to ensure it is handled appropriately and that similar issues are prevented in the future.
Regarding the delivery personnel, we have also raised the issue with our courier partner for further review and action.
Thank you for taking our call earlier and confirming receipt of your dependent’s medication.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Marara Customer Experience Team