RR
Rachere R
1 reviews | Active since Dec 2023
01 Dec 2023, 14:36
Poor service and unfulfilled promises
Marara Pharmacy does not deserve this GEMS contract because of its poor service. Surely the previous company was top notch. This one makes promises they cannot keep and have no regard for the clients of GEMS. They are just happy to sent a client from pillar to post and pass the blame to the courier company.
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Marara Pharmacy's replyOfficial
04 Dec 2023, 13:20Dear Rachere R
I hope this message finds you well.
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the poor service and unfulfilled promises you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
To aid us in our investigations and to ensure a speedy resolution to this issue. Please send us an email to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply04 Dec 2023, 13:20
Official
Dear Rachere R
I hope this message finds you well.
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the poor service and unfulfilled promises you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
To aid us in our investigations and to ensure a speedy resolution to this issue. Please send us an email to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team.