NM
Ngwako M
1 reviews | Active since Mar 2025
18 Mar 2025, 12:05
Poor Service
Zero ratings even after the next 10 years. Bonitas made big blunder, we looking for new home after this circus. I don't even want to give details of service, because no service.
Helpful (0)
Replies (2)0
Replies (2)
Marara Pharmacy's replyOfficial
18 Mar 2025, 18:49Dear Ngwako M,
I’m truly sorry to hear that your experience with us has been so disappointing. I completely understand your frustration, and I deeply regret that we have not met your expectations. We take all feedback seriously, and I sincerely apologize for the lack of service you’ve experienced.
I understand your decision not to go into further details, but I would appreciate the chance to make things right. If you’re open to it, I’d be more than willing to address your concerns directly and work toward a resolution.
Please know that your feedback is important to us, and I’m truly sorry for the inconvenience caused.
If you decide to give us another chance, we’ll do our best to regain your trust.
Regards,
Marara Customer Experience team.
I’m truly sorry to hear that your experience with us has been so disappointing. I completely understand your frustration, and I deeply regret that we have not met your expectations. We take all feedback seriously, and I sincerely apologize for the lack of service you’ve experienced.
I understand your decision not to go into further details, but I would appreciate the chance to make things right. If you’re open to it, I’d be more than willing to address your concerns directly and work toward a resolution.
Please know that your feedback is important to us, and I’m truly sorry for the inconvenience caused.
If you decide to give us another chance, we’ll do our best to regain your trust.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply18 Mar 2025, 18:49
Official
Dear Ngwako M,
I’m truly sorry to hear that your experience with us has been so disappointing. I completely understand your frustration, and I deeply regret that we have not met your expectations. We take all feedback seriously, and I sincerely apologize for the lack of service you’ve experienced.
I understand your decision not to go into further details, but I would appreciate the chance to make things right. If you’re open to it, I’d be more than willing to address your concerns directly and work toward a resolution.
Please know that your feedback is important to us, and I’m truly sorry for the inconvenience caused.
If you decide to give us another chance, we’ll do our best to regain your trust.
Regards,
Marara Customer Experience team.
I’m truly sorry to hear that your experience with us has been so disappointing. I completely understand your frustration, and I deeply regret that we have not met your expectations. We take all feedback seriously, and I sincerely apologize for the lack of service you’ve experienced.
I understand your decision not to go into further details, but I would appreciate the chance to make things right. If you’re open to it, I’d be more than willing to address your concerns directly and work toward a resolution.
Please know that your feedback is important to us, and I’m truly sorry for the inconvenience caused.
If you decide to give us another chance, we’ll do our best to regain your trust.
Regards,
Marara Customer Experience team.
Marara Pharmacy's replyOfficial
20 Mar 2025, 13:52I have confirmed with our dispatch team that your medication was delivered yesterday, as previously discussed with Khathu.
Rest assured, we will make every effort to avoid any cancellations or delays.
I also apologize for any negative experience you may have had with N. Dlamini.
I will ensure this matter is looked into and addressed appropriately.
Thank you for your understanding and patience, and please feel free to reach out if you have any further concerns.
Regards
Marara Customer Experience team
Rest assured, we will make every effort to avoid any cancellations or delays.
I also apologize for any negative experience you may have had with N. Dlamini.
I will ensure this matter is looked into and addressed appropriately.
Thank you for your understanding and patience, and please feel free to reach out if you have any further concerns.
Regards
Marara Customer Experience team
Marara Pharmacy's reply20 Mar 2025, 13:52
Official
I have confirmed with our dispatch team that your medication was delivered yesterday, as previously discussed with Khathu.
Rest assured, we will make every effort to avoid any cancellations or delays.
I also apologize for any negative experience you may have had with N. Dlamini.
I will ensure this matter is looked into and addressed appropriately.
Thank you for your understanding and patience, and please feel free to reach out if you have any further concerns.
Regards
Marara Customer Experience team
Rest assured, we will make every effort to avoid any cancellations or delays.
I also apologize for any negative experience you may have had with N. Dlamini.
I will ensure this matter is looked into and addressed appropriately.
Thank you for your understanding and patience, and please feel free to reach out if you have any further concerns.
Regards
Marara Customer Experience team