BB
Beryl B
1 reviews | Active since May 2015
26 Mar 2025, 13:32
POOR SERVICE
I just want to let you know that your service is the pits. I still did not receive the medication, phoned your courier service who advised me that the address thery have on the parcel is Nancefield and yet my datials state it is Eldorado Park. I`ll be leaving Johannesburg soon, so let your courier company know what to do with the medication.
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
27 Mar 2025, 09:41Dear Beryl B,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how crucial it is for you to receive your medication on time, and we regret the delay and confusion surrounding the delivery.
After reviewing your order, we’ve confirmed that there was an issue with the delivery address. Our team has immediately contacted the courier service to correct the address and ensure that the parcel is sent to Eldorado Park as per your details.
We have made it a priority to have your medication delivered as soon as possible.
We appreciate your patience and understanding, and we will make sure the courier service is aware of the urgency to resolve this.
Once again, our sincerest apologies for the inconvenience, and thank you for your continued understanding.
Regards,
Marara Customer Experience team.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply27 Mar 2025, 09:41
Official
Dear Beryl B,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how crucial it is for you to receive your medication on time, and we regret the delay and confusion surrounding the delivery.
After reviewing your order, we’ve confirmed that there was an issue with the delivery address. Our team has immediately contacted the courier service to correct the address and ensure that the parcel is sent to Eldorado Park as per your details.
We have made it a priority to have your medication delivered as soon as possible.
We appreciate your patience and understanding, and we will make sure the courier service is aware of the urgency to resolve this.
Once again, our sincerest apologies for the inconvenience, and thank you for your continued understanding.
Regards,
Marara Customer Experience team.
Regards,
Marara Customer Experience team.