MR
Marinda R
1 reviews | Active since Aug 2018
31 Aug 2026, 15:18
Poor Service
I've contacted them now on multiple times requesting that they send me the proof that the medical aid won't pay my chronic medicine that the Doctor have me on so that I can mail that through to her and still I'm awaiting that email, no other medicine on their list is working for me so the doctor wants to see if she can get them to approve this for me on the Mental Health program as I must drink daily my depression medicine, I was even a couple of days without medicine leaving me with getting a minor anxiety attack
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Replies (2)0
Replies (2)
Marara Pharmacy's replyOfficial
31 Aug 2026, 16:39Dear Marinda
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply31 Aug 2026, 16:39
Official
Dear Marinda
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Marara Pharmacy's replyOfficial
07 Sept 2026, 09:46Dear Marinda R
Thank you for taking my call and for allowing us the opportunity to assist you with your query. We are pleased to confirm that your query has been resolved and that your email request was forwarded to your doctor's practice on 1 September 2026.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards,
Marara Customer Experience Team
Thank you for taking my call and for allowing us the opportunity to assist you with your query. We are pleased to confirm that your query has been resolved and that your email request was forwarded to your doctor's practice on 1 September 2026.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards,
Marara Customer Experience Team
Marara Pharmacy's reply07 Sept 2026, 09:46
Official
Dear Marinda R
Thank you for taking my call and for allowing us the opportunity to assist you with your query. We are pleased to confirm that your query has been resolved and that your email request was forwarded to your doctor's practice on 1 September 2026.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards,
Marara Customer Experience Team
Thank you for taking my call and for allowing us the opportunity to assist you with your query. We are pleased to confirm that your query has been resolved and that your email request was forwarded to your doctor's practice on 1 September 2026.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards,
Marara Customer Experience Team