Poor inconsiderate customer service

Why why does Bonitas use such a *********** pharmacy as marara. I called in querying wer is my bp meds an i was told by consultant i had a levy for cholesterol meds. I asked wer is communication she was quiet an apologized an said she will send it as urgent an i mus i send proof of payment for other meds levy to which i did an no response. Guess they were in there decemberin mood they didm bother now i have to pay cash. So what is the purpose of having a medical aid which everytn require a co payment. I wonder if the person that gave the tender to Marara is in a medical background or was it connction call.. Sad sad