1 reviews | Active since Jan 2025
Poor delivery times & service
My mom is on Gems medical aid. Marara pharmacy is her service provider. She has not received her chronic medication for December. I called Marara customer service . They said that the parcel was returned back because there was no one at home which is a blatant lie. My mom is ill because dhe has not taken her medication for the past 6 days. I called Marara pharmacy on Monday and offered to pay the over night courier just for my mom's medication to be delivered the next day. They even failed to arrange that with any courier company to deliver mom's medication. I called them today & they told me thar her medication will be delivered tomorrow, mind you I called them on Monday. Sorry is what they offered me but service delivery none. I appeal to anyone using their services to start looking for a reliable courier company or either use the chemists like Mophani or Dischem pharmacy.
Thank you for reaching out and for sharing your concerns with us. We are genuinely sorry to hear about the inconvenience and frustration your mother has experienced regarding her chronic medication. We deeply regret the delay and the lack of communication you’ve encountered.
Please accept our sincerest apologies for the service failure. We understand how critical it is for your mom to have timely access to her medication, and it is disappointing to hear that we have not met your expectations in this instance.
We take your feedback seriously and will investigate the matter further to ensure this does not happen again.
We understand that your mother’s health has been affected, and we truly apologize for the stress this has caused both of you. Our team will do everything possible to ensure that the delivery is made promptly and to avoid any future delays.
We also apologize for the confusion about the attempted delivery. We will investigate this and make sure we provide accurate information moving forward.
Your feedback is essential to us, and we are working hard to improve our service. We appreciate your patience and hope that we can resolve this quickly.
Regards, Marara Customer Experience team.
Thank you for reaching out and for sharing your concerns with us. We are genuinely sorry to hear about the inconvenience and frustration your mother has experienced regarding her chronic medication. We deeply regret the delay and the lack of communication you’ve encountered.
Please accept our sincerest apologies for the service failure. We understand how critical it is for your mom to have timely access to her medication, and it is disappointing to hear that we have not met your expectations in this instance.
We take your feedback seriously and will investigate the matter further to ensure this does not happen again.
We understand that your mother’s health has been affected, and we truly apologize for the stress this has caused both of you. Our team will do everything possible to ensure that the delivery is made promptly and to avoid any future delays.
We also apologize for the confusion about the attempted delivery. We will investigate this and make sure we provide accurate information moving forward.
Your feedback is essential to us, and we are working hard to improve our service. We appreciate your patience and hope that we can resolve this quickly.
Regards, Marara Customer Experience team.