sB
sinazo B
1 reviews | Active since Nov 2016
25 Nov 2025, 10:48
Poor Customer service
I’m really upset that Bonitas selected Marara Pharmacy as their service provider because they lack severely in providing a service to patients that need medication. This is the third time I’m calling and this time I’ve been put on hold for 17 mins. I’d rather pay Dischem and Clicks at this point - I would rather pay for peace of mind and convenience.
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Marara Pharmacy's replyOfficial
26 Nov 2025, 10:48Dear Sinazo Bidli
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the level of service we want our members to receive.
According to our records, one of our clinicians has been in contact with you. We will await the correspondence discussed so that we can continue to assist you further.
If you need any additional support in the meantime, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the level of service we want our members to receive.
According to our records, one of our clinicians has been in contact with you. We will await the correspondence discussed so that we can continue to assist you further.
If you need any additional support in the meantime, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply26 Nov 2025, 10:48
Official
Dear Sinazo Bidli
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the level of service we want our members to receive.
According to our records, one of our clinicians has been in contact with you. We will await the correspondence discussed so that we can continue to assist you further.
If you need any additional support in the meantime, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the level of service we want our members to receive.
According to our records, one of our clinicians has been in contact with you. We will await the correspondence discussed so that we can continue to assist you further.
If you need any additional support in the meantime, please do not hesitate to contact us.
Regards
Marara Customer Experience Team