ME
Michelle E
1 reviews | Active since Jun 2017
08 Sept 2025, 08:03
poor correspondence
this business never gets back to you. last month I ran out of medication and i am a diabetic and depend on insulin injections. they cannot tell me when i am to receive my next medication. I want everything in writing so it doesnt help to phone them.
Helpful (0)
Replies (5)0
Replies (5)ME
Michelle E's updateReviewer Update
08 Sept 2025, 11:56I AM STILL WAITING FOR AN ANSWER!
ME
Michelle E's update08 Sept 2025, 11:56
Reviewer Update
I AM STILL WAITING FOR AN ANSWER!
Marara Pharmacy's replyOfficial
09 Sept 2025, 15:34Dear Ms. Erasmus,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply09 Sept 2025, 15:34
Official
Dear Ms. Erasmus,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
ME
Michelle E's updateReviewer Update
09 Sept 2025, 17:05Utterly pathetic. I only get half my medication. What nonsense is that???
ME
Michelle E's update09 Sept 2025, 17:05
Reviewer Update
Utterly pathetic. I only get half my medication. What nonsense is that???
ME
Michelle E's updateReviewer Update
09 Sept 2025, 17:13And all medication was claimed at once on the 2nd. Makes no sense.
ME
Michelle E's update09 Sept 2025, 17:13
Reviewer Update
And all medication was claimed at once on the 2nd. Makes no sense.
Marara Pharmacy's replyOfficial
10 Sept 2025, 16:13Dear Ms. Erasmus,
Thank you for reaching out, and I’m truly sorry to hear about your experience.
I understand your frustration receiving only half of your medication is understandably concerning.We have been trying to get in touch with you regarding this matter, as we would like to resolve the issue as soon as possible. This is not the standard of service we aim to provide, and we sincerely apologize for the inconvenience caused.
Please feel free to contact us at your earliest convenience so we can assist you further.
Best regardsMarara Customer Experience Team
Thank you for reaching out, and I’m truly sorry to hear about your experience.
I understand your frustration receiving only half of your medication is understandably concerning.We have been trying to get in touch with you regarding this matter, as we would like to resolve the issue as soon as possible. This is not the standard of service we aim to provide, and we sincerely apologize for the inconvenience caused.
Please feel free to contact us at your earliest convenience so we can assist you further.
Best regardsMarara Customer Experience Team
Marara Pharmacy's reply10 Sept 2025, 16:13
Official
Dear Ms. Erasmus,
Thank you for reaching out, and I’m truly sorry to hear about your experience.
I understand your frustration receiving only half of your medication is understandably concerning.We have been trying to get in touch with you regarding this matter, as we would like to resolve the issue as soon as possible. This is not the standard of service we aim to provide, and we sincerely apologize for the inconvenience caused.
Please feel free to contact us at your earliest convenience so we can assist you further.
Best regardsMarara Customer Experience Team
Thank you for reaching out, and I’m truly sorry to hear about your experience.
I understand your frustration receiving only half of your medication is understandably concerning.We have been trying to get in touch with you regarding this matter, as we would like to resolve the issue as soon as possible. This is not the standard of service we aim to provide, and we sincerely apologize for the inconvenience caused.
Please feel free to contact us at your earliest convenience so we can assist you further.
Best regardsMarara Customer Experience Team