1 reviews | Active since Jul 2013
Please Phone us to Discuss your Meds
I get an email from Bonitas saying that they are moving away from Pharmacy Direct to Marara pharmacy. I have been with Pharmacy Direct for a number of years now. Receiving Chronic meds is very important to me. As this must be on time and you can not run out "Ever" so yes they have always made sure that i have my meds. So i receive an SMS saying that Pharmacy direct has handed over my script to Mara Pharmacy. Not thinking much of it. Now get this. As you are the one providing the service. Next sms comes from Marara Pharmacy and reads as follow " Dear Patient please contact us on Tel number follows to discuss your medication" Who is providing who the service. I am not doing any explanation. I will stay with Pharmacy direct and pay the Co Payment. I have sent them a mail also stating that i have not given any permission for my script to be handed over also my Dr did not send this to Marara Pharmacy. Just the fact that i have to phone them to discuss my meds. I don't think so
Thank you for reaching out to Marara Pharmacy with your concerns. We deeply regret any confusion or inconvenience caused by the transition from Pharmacy Direct to Marara Pharmacy.
We fully understand how important it is for your chronic medication to be managed with the utmost care and timeliness.
Please allow me to clarify that our aim is to ensure that all patients experience a seamless and uninterrupted service. The message you received was simply a prompt to ensure that we have the correct information and to provide the support needed for your ongoing medication management.
We certainly did not intend to cause any frustration, and I apologize if our communication led to any misunderstanding. We will review our processes to make sure that any future communication is clearer and that our patients are provided with the highest standard of service.
If you would like to discuss your concerns in further detail or make adjustments to how we handle your medication, we are more than happy to assist. Kindly email us at ***. Your comfort and satisfaction are our top priority.
We understand that you are staying with Pharmacy Direct for the time being, and we respect your decision. However, please know that should you decide to return to Marara Pharmacy in the future, we will be ready to support you in any way we can.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you in the future.
Regards, Marara Customer Experience team.
Thank you for reaching out to Marara Pharmacy with your concerns. We deeply regret any confusion or inconvenience caused by the transition from Pharmacy Direct to Marara Pharmacy.
We fully understand how important it is for your chronic medication to be managed with the utmost care and timeliness.
Please allow me to clarify that our aim is to ensure that all patients experience a seamless and uninterrupted service. The message you received was simply a prompt to ensure that we have the correct information and to provide the support needed for your ongoing medication management.
We certainly did not intend to cause any frustration, and I apologize if our communication led to any misunderstanding. We will review our processes to make sure that any future communication is clearer and that our patients are provided with the highest standard of service.
If you would like to discuss your concerns in further detail or make adjustments to how we handle your medication, we are more than happy to assist. Kindly email us at ***. Your comfort and satisfaction are our top priority.
We understand that you are staying with Pharmacy Direct for the time being, and we respect your decision. However, please know that should you decide to return to Marara Pharmacy in the future, we will be ready to support you in any way we can.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you in the future.
Regards, Marara Customer Experience team.