FM
Fatima M
1 reviews | Active since Dec 2012
29 Jul 2025, 08:28
*********** people
If i could give you a 0 i would. The most *********** company ever. Firstly, i have sent mutliple emails to which you have not responded. i still await a reply. Then i get a message saying that i owe you money. I call to find out what for because i paid my account in full and paid in advance this month prior to receiving my delivery. Your *********** staff member says to me she will transfer me to the pharmacy. HOW THE HELL IS THE PHARMACY GOING TO HELP ME WITH MY QUERY. I want this matter sorted and i want a call back before COB with it sorted. You are playing with peoples lives. I cannot believe that you are a preferred supplier for Bonitas - they need to reconsider that decision.
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Replies (1)
Marara Pharmacy's replyOfficial
30 Jul 2025, 08:31Dear Fatima Maccario,
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you’ve experienced, and we take your concerns very seriously.
Firstly, we apologize for the lack of response to your previous emails. That is not the standard of service we aim to provide.
We understand your account was paid in full and in advance, and it is unacceptable that this was not properly reflected in our system. We are urgently reviewing your account to resolve any discrepancies.
We also acknowledge that being transferred to the pharmacy was inappropriate for your query. We will follow up with the staff member involved to ensure that all future calls are handled correctly and respectfully.
One of our senior team members will contact you before close of business today to resolve this matter in full.
Once again, we apologize for the distress caused and appreciate your patience as we work to make this right.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you’ve experienced, and we take your concerns very seriously.
Firstly, we apologize for the lack of response to your previous emails. That is not the standard of service we aim to provide.
We understand your account was paid in full and in advance, and it is unacceptable that this was not properly reflected in our system. We are urgently reviewing your account to resolve any discrepancies.
We also acknowledge that being transferred to the pharmacy was inappropriate for your query. We will follow up with the staff member involved to ensure that all future calls are handled correctly and respectfully.
One of our senior team members will contact you before close of business today to resolve this matter in full.
Once again, we apologize for the distress caused and appreciate your patience as we work to make this right.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply30 Jul 2025, 08:31
Official
Dear Fatima Maccario,
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you’ve experienced, and we take your concerns very seriously.
Firstly, we apologize for the lack of response to your previous emails. That is not the standard of service we aim to provide.
We understand your account was paid in full and in advance, and it is unacceptable that this was not properly reflected in our system. We are urgently reviewing your account to resolve any discrepancies.
We also acknowledge that being transferred to the pharmacy was inappropriate for your query. We will follow up with the staff member involved to ensure that all future calls are handled correctly and respectfully.
One of our senior team members will contact you before close of business today to resolve this matter in full.
Once again, we apologize for the distress caused and appreciate your patience as we work to make this right.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you’ve experienced, and we take your concerns very seriously.
Firstly, we apologize for the lack of response to your previous emails. That is not the standard of service we aim to provide.
We understand your account was paid in full and in advance, and it is unacceptable that this was not properly reflected in our system. We are urgently reviewing your account to resolve any discrepancies.
We also acknowledge that being transferred to the pharmacy was inappropriate for your query. We will follow up with the staff member involved to ensure that all future calls are handled correctly and respectfully.
One of our senior team members will contact you before close of business today to resolve this matter in full.
Once again, we apologize for the distress caused and appreciate your patience as we work to make this right.
Regards
Marara Customer Experience Team