1 reviews | Active since May 2016
Pay for returned medication or else face the law!!!!!!!
After a first report here, I have had no response from Marara pharmacy. I sent back an order I didn't ask for, and have the proof that the courier picked it up. Someone there saw fit to cancel my prescription, and when I called to order, they told me I no longer had a prescription. After some todo I received my order, only to be charged double for the parcel I sent back. To add insult to injury I started to receive smss to pay the amount, and on Friday a message to say if I didn't pay up within 10 days they will take legal action. I paid the amount and reported it to Bonitas (Boncap), who apparently contacted them to sort it out, but up to now no communication. I demand a letter of apology stating that they owe me R142.69. They are the worst company I've ever had the misfortune to deal with. Script MPC*** File 786ED0
Thank you very much for reaching out to us and sharing your concerns. Please note that one of our customer service agents engaged with you on 26/08/2025, and the concerns you raised were resolved. Additionally, the Finance Department emailed you an amended statement confirming that you do not owe Marara the amount you mentioned.
Once again, we sincerely apologies for any inconvenience this may have caused.
Regards
Marara Customer Experience Team
Thank you very much for reaching out to us and sharing your concerns. Please note that one of our customer service agents engaged with you on 26/08/2025, and the concerns you raised were resolved. Additionally, the Finance Department emailed you an amended statement confirming that you do not owe Marara the amount you mentioned.
Once again, we sincerely apologies for any inconvenience this may have caused.
Regards
Marara Customer Experience Team
