SR
Sandesh R
1 reviews | Active since Jun 2016
21 Oct 2025, 07:34
Pathetic, useless and most frustrating to deal with
Mara pharmacy has to be the most *********** online pharmacy I’ve ever had to deal with and I ultimately blame Bonitas medical aid for forcing us to use them knowing that they are useless. It’s the first time since I’ve been on chronic that I’ll be going now 3 days without meds. My script was processed on the 10 on October and not even dispatched for delivery yet (21 October) All attempts to contact Mara and I also got Bonitas to intervene but still do not have answers.
This is beyond pathetic considering that we are paying for health care!!!!!
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Marara Pharmacy's replyOfficial
22 Oct 2025, 12:57Good day Mr. Rooplal
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced.
This is not the kind of service we want our members to experience.
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced.
This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. This matter has been escalated to the relevant team to ensure better handling moving forward.
Our records indicate that one of our team members was in contact with you recently. As per your discussion, your medication is expected to arrive today.
Should you require any further assistance, please do not hesitate to contact us
Regards
Marara Customer Experience Team
Our records indicate that one of our team members was in contact with you recently. As per your discussion, your medication is expected to arrive today.
Should you require any further assistance, please do not hesitate to contact us
Regards
Marara Customer Experience Team
Marara Pharmacy's reply22 Oct 2025, 12:57
Official
Good day Mr. Rooplal
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced.
This is not the kind of service we want our members to experience.
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced.
This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. This matter has been escalated to the relevant team to ensure better handling moving forward.
Our records indicate that one of our team members was in contact with you recently. As per your discussion, your medication is expected to arrive today.
Should you require any further assistance, please do not hesitate to contact us
Regards
Marara Customer Experience Team
Our records indicate that one of our team members was in contact with you recently. As per your discussion, your medication is expected to arrive today.
Should you require any further assistance, please do not hesitate to contact us
Regards
Marara Customer Experience Team