SM
Samir M
1 reviews | Active since Jul 2023
21 Aug 2025, 12:38
PATHETIC SERVICE FROM MARARA PHARMACY
Marara is the worst pharmacy ever. You have to constantly call in to enquire about script. They don't even deserve 1 star. My wife's script was sent at the end of July and to date we haven't received the meds. I called them twice already and all they say is the going to fast track. Their turnout around time for delivery is 48 hours buts it's been almost 3 weeks. What a waste. As for Bonitas ...if they don't sort this nonsense out with everyone using one pharmacy, they might as well kiss another client goodbye.
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Marara Pharmacy's replyOfficial
26 Aug 2025, 12:35Dear Samir M,
Thank you for bringing your concerns to our attention. I would like to sincerely apologize for the frustration and inconvenience you and your wife have experienced regarding the delay in receiving her medication from Marara Pharmacy.
We understand how critical timely access to medication is, and I fully acknowledge that waiting nearly three weeks, despite multiple follow-ups falls far below the expected standard of service. It is also unacceptable that the turnaround time of 48 hours has not been met, and that your concerns were not addressed more effectively during your previous calls.
Please rest assured that this matter is being treated with urgency. I have escalated the issue directly to Marara Pharmacy’s management team for immediate investigation and resolution. We are also engaging with Bonitas to raise the broader concern regarding the centralization of pharmacy services, as we recognize the impact this may be having on members like yourself.
In the meantime, I will personally follow up on the delivery of your wife's medication and keep you updated on the progress.
Once again, we sincerely apologize for the poor service you’ve received, and we appreciate your patience as we work to resolve this as quickly as possible.
Regards
Marara Customer Experience Team
Thank you for bringing your concerns to our attention. I would like to sincerely apologize for the frustration and inconvenience you and your wife have experienced regarding the delay in receiving her medication from Marara Pharmacy.
We understand how critical timely access to medication is, and I fully acknowledge that waiting nearly three weeks, despite multiple follow-ups falls far below the expected standard of service. It is also unacceptable that the turnaround time of 48 hours has not been met, and that your concerns were not addressed more effectively during your previous calls.
Please rest assured that this matter is being treated with urgency. I have escalated the issue directly to Marara Pharmacy’s management team for immediate investigation and resolution. We are also engaging with Bonitas to raise the broader concern regarding the centralization of pharmacy services, as we recognize the impact this may be having on members like yourself.
In the meantime, I will personally follow up on the delivery of your wife's medication and keep you updated on the progress.
Once again, we sincerely apologize for the poor service you’ve received, and we appreciate your patience as we work to resolve this as quickly as possible.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply26 Aug 2025, 12:35
Official
Dear Samir M,
Thank you for bringing your concerns to our attention. I would like to sincerely apologize for the frustration and inconvenience you and your wife have experienced regarding the delay in receiving her medication from Marara Pharmacy.
We understand how critical timely access to medication is, and I fully acknowledge that waiting nearly three weeks, despite multiple follow-ups falls far below the expected standard of service. It is also unacceptable that the turnaround time of 48 hours has not been met, and that your concerns were not addressed more effectively during your previous calls.
Please rest assured that this matter is being treated with urgency. I have escalated the issue directly to Marara Pharmacy’s management team for immediate investigation and resolution. We are also engaging with Bonitas to raise the broader concern regarding the centralization of pharmacy services, as we recognize the impact this may be having on members like yourself.
In the meantime, I will personally follow up on the delivery of your wife's medication and keep you updated on the progress.
Once again, we sincerely apologize for the poor service you’ve received, and we appreciate your patience as we work to resolve this as quickly as possible.
Regards
Marara Customer Experience Team
Thank you for bringing your concerns to our attention. I would like to sincerely apologize for the frustration and inconvenience you and your wife have experienced regarding the delay in receiving her medication from Marara Pharmacy.
We understand how critical timely access to medication is, and I fully acknowledge that waiting nearly three weeks, despite multiple follow-ups falls far below the expected standard of service. It is also unacceptable that the turnaround time of 48 hours has not been met, and that your concerns were not addressed more effectively during your previous calls.
Please rest assured that this matter is being treated with urgency. I have escalated the issue directly to Marara Pharmacy’s management team for immediate investigation and resolution. We are also engaging with Bonitas to raise the broader concern regarding the centralization of pharmacy services, as we recognize the impact this may be having on members like yourself.
In the meantime, I will personally follow up on the delivery of your wife's medication and keep you updated on the progress.
Once again, we sincerely apologize for the poor service you’ve received, and we appreciate your patience as we work to resolve this as quickly as possible.
Regards
Marara Customer Experience Team