PATHETIC SERVICE FROM MARARA

As of the beginning of 2025 my parents were moved from Pharmacy Direct to Marara pharmacy. My parents are pensioners and suffer will chronic illnesses. They are therefore dependent on their chronic medication on a monthly basis. The move to Marara pharmacy has got to be one of the worst decisions ever made. My mum aged 68 and a Member of Bonitas Boncap option always has issues getting her prescribed medication. Marara's call center is appalling and has an average waiting time for over 30minutes if your are lucky. My dad has reached his breaking point trying to get hold through the call center agents. This is the worst pharmacy to deal with and they are going to be responsible for the deaths of many elders due to their poor service or lack there of it. To anyone reading these reviews please stay far away from Marara pharmacy unfortunately we are forced to suffer due to changes by Bonitas.