Pathetic service
According to messages recieved my chronic medication was out for delivery on 10th of May. My medical aid was deducted on the 9th of May. It is now nearly 7 days. When enquiring I am told delivery turn around is 24-48 hours. Marara pharmacy doesn't seem to know what they are doing and this looks like a battle to recieve CHRONIC medication.
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Marara Pharmacy's replyOfficial
16 May 2025, 16:04Dear Gerhard T,
Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the delay and the frustration it has caused, especially considering that this concerns your chronic medication.
We understand that the standard delivery turnaround is 24–48 hours, and we acknowledge that this timeline has not been met in your case.
Please be assured that I have escalated this matter to our Dispatch Team as a priority, and we are investigating the cause of the delay. I will personally follow up to ensure your parcel is delivered without further delay and will provide you with a delivery update as soon as possible.
We deeply regret the inconvenience caused and appreciate your patience while we work to resolve this issue urgently.
Regards
Marara Customer Experience Team
Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the delay and the frustration it has caused, especially considering that this concerns your chronic medication.
We understand that the standard delivery turnaround is 24–48 hours, and we acknowledge that this timeline has not been met in your case.
Please be assured that I have escalated this matter to our Dispatch Team as a priority, and we are investigating the cause of the delay. I will personally follow up to ensure your parcel is delivered without further delay and will provide you with a delivery update as soon as possible.
We deeply regret the inconvenience caused and appreciate your patience while we work to resolve this issue urgently.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply16 May 2025, 16:04
Official
Dear Gerhard T,
Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the delay and the frustration it has caused, especially considering that this concerns your chronic medication.
We understand that the standard delivery turnaround is 24–48 hours, and we acknowledge that this timeline has not been met in your case.
Please be assured that I have escalated this matter to our Dispatch Team as a priority, and we are investigating the cause of the delay. I will personally follow up to ensure your parcel is delivered without further delay and will provide you with a delivery update as soon as possible.
We deeply regret the inconvenience caused and appreciate your patience while we work to resolve this issue urgently.
Regards
Marara Customer Experience Team
Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the delay and the frustration it has caused, especially considering that this concerns your chronic medication.
We understand that the standard delivery turnaround is 24–48 hours, and we acknowledge that this timeline has not been met in your case.
Please be assured that I have escalated this matter to our Dispatch Team as a priority, and we are investigating the cause of the delay. I will personally follow up to ensure your parcel is delivered without further delay and will provide you with a delivery update as soon as possible.
We deeply regret the inconvenience caused and appreciate your patience while we work to resolve this issue urgently.
Regards
Marara Customer Experience Team