PATHETIC!!!
PATHETIC!!!
I am extremely concerned and disappointed with the handling of my mother’s medication.
The script was sent on May 9, 2025 at 3:03 PM (***, script [MI***]), yet I’ve been informed it was only sent to the pharmacy today, August 12. This delay is unacceptable, especially considering this is for my elderly mother, whose health depends on timely access to her medication.
Despite assurances of a 24–48 hour turnaround, the medication is still not processed, and I’m now being told to expect another 24–48 hour delay. With delivery to KZN, this means she may only receive it by Friday or Monday — a serious risk to her well-being.
This level of service is unacceptable and negligent. I demand that the medication be processed and dispatched immediately TODAY
Thank you for bringing this matter to our attention and for taking my call earlier. Please accept our sincerest apologies for the distress and inconvenience caused to both you and your mother. We fully understand your concern and frustration, especially given the critical importance of timely medication delivery for your mother’s well-being. The delay in processing this script is unacceptable and does not reflect the standard of service we aim to provide. Please be assured that we are treating this with the highest urgency. I have personally escalated the matter to both the dispensing and courier teams, and we are doing everything possible to ensure the medication is processed and dispatched today without any further delay. We will provide you with a tracking reference and confirmation as soon as the parcel has been dispatched. In the meantime, I will keep you updated on the progress throughout the day. Once again, I sincerely apologize for the inconvenience and thank you for your patience.
Kind regards,
Marara Customer Experience Team
Thank you for bringing this matter to our attention and for taking my call earlier. Please accept our sincerest apologies for the distress and inconvenience caused to both you and your mother. We fully understand your concern and frustration, especially given the critical importance of timely medication delivery for your mother’s well-being. The delay in processing this script is unacceptable and does not reflect the standard of service we aim to provide. Please be assured that we are treating this with the highest urgency. I have personally escalated the matter to both the dispensing and courier teams, and we are doing everything possible to ensure the medication is processed and dispatched today without any further delay. We will provide you with a tracking reference and confirmation as soon as the parcel has been dispatched. In the meantime, I will keep you updated on the progress throughout the day. Once again, I sincerely apologize for the inconvenience and thank you for your patience.
Kind regards,
Marara Customer Experience Team