AC
ANNELIE C
1 reviews | Active since Apr 2025
16 Apr 2025, 10:42
Patetic service received on my first prescription at Marara pharmacy
Patetic service received on my first prescription at Marara pharmacy. Currently holding the line for 46 minutes and no one is answering the call – high call volumes – I guess it cause the services supp**** by Marara is not up to standard…!!! I’m DIABETIC and NO diabetic medication in the box like on my script. Also my Bio-zopiclone not packed. It's long weekend, how are you going to solve this???? This type of faults are unacceptable…!!!!
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Marara Pharmacy's replyOfficial
17 Apr 2025, 10:56Good day Mrs. Cronje,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply17 Apr 2025, 10:56
Official
Good day Mrs. Cronje,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team