M
MELLISHA
1 reviews | Active since Sept 2021
14 Aug 2025, 10:35
Overdue meds not delivered!
I'm so tired of this pharmacy. My chronic was approved on 17/07/2025, Marara claimed successfully on 11/08/2025 and haven't delivered my meds. I've been 3 days without it. I called twice and they said they'll escalate it. I've had issues from day 1 with this *********** bunch. Who will be held responsible for my break in treatment? You've collected the money without delivering - that's theft!
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
15 Aug 2025, 15:47Dear MELLISHA,
I sincerely apologize for the frustration and inconvenience you’ve experienced with the delivery of your medication. I understand how important it is to have your chronic medication on time, and I’m truly sorry for the disruption this delay has caused.
I’ve escalated your case with relevant department to urgently prioritize your delivery and ensure your medication reaches you as soon as possible. Please know that we take your concerns very seriously and are committed to resolving this promptly.
Once again, we sincerely apologize for the inconvenience caused and assure you that we will be in touch with you shortly to provide an update and resolution.
Regards
Marara Customer Experience Team
I sincerely apologize for the frustration and inconvenience you’ve experienced with the delivery of your medication. I understand how important it is to have your chronic medication on time, and I’m truly sorry for the disruption this delay has caused.
I’ve escalated your case with relevant department to urgently prioritize your delivery and ensure your medication reaches you as soon as possible. Please know that we take your concerns very seriously and are committed to resolving this promptly.
Once again, we sincerely apologize for the inconvenience caused and assure you that we will be in touch with you shortly to provide an update and resolution.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply15 Aug 2025, 15:47
Official
Dear MELLISHA,
I sincerely apologize for the frustration and inconvenience you’ve experienced with the delivery of your medication. I understand how important it is to have your chronic medication on time, and I’m truly sorry for the disruption this delay has caused.
I’ve escalated your case with relevant department to urgently prioritize your delivery and ensure your medication reaches you as soon as possible. Please know that we take your concerns very seriously and are committed to resolving this promptly.
Once again, we sincerely apologize for the inconvenience caused and assure you that we will be in touch with you shortly to provide an update and resolution.
Regards
Marara Customer Experience Team
I sincerely apologize for the frustration and inconvenience you’ve experienced with the delivery of your medication. I understand how important it is to have your chronic medication on time, and I’m truly sorry for the disruption this delay has caused.
I’ve escalated your case with relevant department to urgently prioritize your delivery and ensure your medication reaches you as soon as possible. Please know that we take your concerns very seriously and are committed to resolving this promptly.
Once again, we sincerely apologize for the inconvenience caused and assure you that we will be in touch with you shortly to provide an update and resolution.
Regards
Marara Customer Experience Team