Ongoing Pathetic Delayed Services

Another ******* pathetic service. I have uploaded a script on 01 September 2025 and then called in for the script to be dispensed urgently. But that did not happen. I made more calls everyday until today and the medicine is still not on route. Why would someone use a pharmacy that is so Delayed in the way they service their customers. It is because they are affiliated with Bonitas and we customers have no choice because of co-payments. The ridulous answer I got was that they wait for the medical aid to give them a claim date. What a joke. I work in the Healthcare sector and know the rules very well and how it works. Can they just be truthful and say they have issues with whatever it is then I understand. Then it's my stupid choice for using them and I will need to manage that. The mere fact of throwing the co-payment in your face if you don't use them is like a gun to your head. But that doesn't mean we should get pathetic service for no co-payment charges. This is the 4th experience in 6 months. I just don't know how this is a norm for them or is it just me getting targeted?