HP
Hilton P
1 reviews | Active since May 2021
11 Sept 2026, 17:00
Ongoing Failures in Chronic Medication Fulfilment
Poor and frustrating service. Monthly chronic medication orders are repeatedly delayed or affected by administrative errors. Prescriptions are requested unnecessarily, payment information is inconsistent, and my medication was even delivered to the wrong address despite confirming my details. For essential medication, this is simply not good enough.
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Replies (2)0
Replies (2)
Marara Pharmacy's replyOfficial
14 Sept 2026, 08:33Dear Hilton P
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply14 Sept 2026, 08:33
Official
Dear Hilton P
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your chronic medication. We would like the opportunity to investigate this matter urgently and provide you with feedback.
Our customer service consultant will review your query and contact you directly to discuss the matter, investigate the discrepancies, and assist with a resolution.
We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards
Marara Customer Experience Team
Marara Pharmacy's replyOfficial
15 Sept 2026, 12:17Dear Hilton P
Thank you for taking my call and allowing us the opportunity to assist with your query.
We are pleased to confirm that the query has been resolved and that the parcel has been delivered.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards,
Marara Customer Experience Team
Thank you for taking my call and allowing us the opportunity to assist with your query.
We are pleased to confirm that the query has been resolved and that the parcel has been delivered.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards,
Marara Customer Experience Team
Marara Pharmacy's reply15 Sept 2026, 12:17
Official
Dear Hilton P
Thank you for taking my call and allowing us the opportunity to assist with your query.
We are pleased to confirm that the query has been resolved and that the parcel has been delivered.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards,
Marara Customer Experience Team
Thank you for taking my call and allowing us the opportunity to assist with your query.
We are pleased to confirm that the query has been resolved and that the parcel has been delivered.
For quick help in the future, please reach us on WhatsApp *** and follow the prompts, where you can submit prescriptions, change your delivery address, follow up on deliveries, or settle your account.
We appreciate your patience and understanding and look forward to assisting you again in the future.
Best regards,
Marara Customer Experience Team