1 reviews | Active since Jan 2022
Ongoing Delay in Chronic Medication Deliveries
I am writing to express my deep concern and frustration regarding the continued delays in the delivery of my chronic medication. For the past three consecutive months, I have had to chase and plead for medication that should have been delivered on time. This month is no different—I am once again left without my medication, even though I rely on it to manage four serious chronic conditions.
This is not a matter of preference or convenience. It is a matter of health and survival. I do not take this medication because I want to—but because I have to. Without it, my health is at serious risk, and I should not have to live with this constant anxiety and uncer*****y.
I never experienced these problems with my previous pharmacy, and it is extremely disappointing that this issue persists month after month with your service. Your team’s lack of urgency shows a disturbing level of carelessness for patients who depend on you.
Please take this as a final warning. If this issue is not resolved immediately and permanently, I will be forced to switch providers and will not hesitate to report this matter to relevant health authorities. hope this message is received with the seriousness it deserves.
Thank you for taking the time to share your experience. We sincerely apologize for the ongoing delays and the distress this has caused. We fully understand the seriousness of your situation—chronic medication is not optional, and timely delivery is critical for your health and well-being.
It is deeply concerning to hear that this has happened repeatedly over the past three months. This is not the standard of care we aim to provide, and we regret that we have failed to meet your expectations.
Please be assured that we are treating your complaint with the urgency it deserves. We are currently investigating the root cause of the delays in your case and taking immediate steps to ensure your medication is delivered without further delay. Additionally, we will implement a dedicated follow-up process to prevent recurrence in the future.
We understand your frustration and truly regret the anxiety and inconvenience this has caused. Your feedback is invaluable and will be used to strengthen our processes and service standards.A member of our team will contact you directly to confirm delivery details and provide regular updates until this matter is fully resolved.
Thank you for your patience, and once again, we sincerely apologize.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your experience. We sincerely apologize for the ongoing delays and the distress this has caused. We fully understand the seriousness of your situation—chronic medication is not optional, and timely delivery is critical for your health and well-being.
It is deeply concerning to hear that this has happened repeatedly over the past three months. This is not the standard of care we aim to provide, and we regret that we have failed to meet your expectations.
Please be assured that we are treating your complaint with the urgency it deserves. We are currently investigating the root cause of the delays in your case and taking immediate steps to ensure your medication is delivered without further delay. Additionally, we will implement a dedicated follow-up process to prevent recurrence in the future.
We understand your frustration and truly regret the anxiety and inconvenience this has caused. Your feedback is invaluable and will be used to strengthen our processes and service standards.A member of our team will contact you directly to confirm delivery details and provide regular updates until this matter is fully resolved.
Thank you for your patience, and once again, we sincerely apologize.
Regards
Marara Customer Experience Team