1 reviews | Active since Apr 2019
One star is still to high for this pathetic Pharmacy
We have been battling to to get chronic medication since we were forced by Bonitas to make use of this pharmacy, the customer care department is not customer friendly and a horrific experience if you have to deal with them , then the pharmacy is no better , the lady by the name of Mavis should not be trusted with medicine , i would not even let her make tea , she is definitely a big embarrassment for this company , then i got to speak to Khotso, also not returning calls or mails , been begging for medication for the last two weeks , and still nothing , therefore we are out of live saving medicine now and no one is responding , Marara thinks we owe them and service is not needed, i have no choice but to report this bad service to the medical aid( i have escalated twice to them and no feedback received) and the medical board as we know for them it is just money, but for us it is our lives, i have requested to speak to a manager at Marara for over a month with no calls made to me , i have spend over 3 hours this past week to get medicine and no feedback
after a year of dealing with incompetence , i really had the best experience today and yesterday with the staff that helped me , and i need to give credit on these agents
1. Devante from the customer care department , he is an absolute asset to your company and must be made manager of the Customer service department , we need more agents like Devante!
2. Lize Binsbergen from the Clinical department went the extra mile for us and assisted us more than any other person ever did, i thank you Lize, you are send from heaven and hope that Marara values you as an employee because they have gold in you
3. Faith from the finance department , she has always been helpful on this profile and has always been patient with us , you deserve a huge raise.
i really hope that these 3 agents is getting recognition, as these agents is the only calm i received in this storm called Marara
Regarsd
after a year of dealing with incompetence , i really had the best experience today and yesterday with the staff that helped me , and i need to give credit on these agents
1. Devante from the customer care department , he is an absolute asset to your company and must be made manager of the Customer service department , we need more agents like Devante!
2. Lize Binsbergen from the Clinical department went the extra mile for us and assisted us more than any other person ever did, i thank you Lize, you are send from heaven and hope that Marara values you as an employee because they have gold in you
3. Faith from the finance department , she has always been helpful on this profile and has always been patient with us , you deserve a huge raise.
i really hope that these 3 agents is getting recognition, as these agents is the only calm i received in this storm called Marara
Regarsd
Please be assured that your concerns are taken seriously, and we regret that your experience did not meet the standard of service we strive to provide.
We are grateful for your patience and for acknowledging the efforts of our team members. Feedback such as yours helps us recognise excellence and continue improving our service.
Marara Pharmacy
Please be assured that your concerns are taken seriously, and we regret that your experience did not meet the standard of service we strive to provide.
We are grateful for your patience and for acknowledging the efforts of our team members. Feedback such as yours helps us recognise excellence and continue improving our service.
Marara Pharmacy