NS
Nicky S
1 reviews | Active since Dec 2022
15 Jun 2023, 20:58
Non delivery of chronic meds
Marara is a terrible and absolutely *********** service provider. I've received my chronic meds for many years, Medipost always delivered on time. I've been phoning Marara every day for the past week. Every time I'm being promised I will get my meds just to realise that I've been bluffed. Don't know what GEMS think they will get from appointing this *********** service provider. I've been part of GEMS since they began, I never struggled this much to get meds. Was the tender given to a relative with no clue to what to do?
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Marara Pharmacy's replyOfficial
24 Jul 2023, 14:46Dear Nicky S
I hope this message finds you well.
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the terrible service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: CRM@MARARAPHARM. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team
Marara Pharmacy's reply24 Jul 2023, 14:46
Official
Dear Nicky S
I hope this message finds you well.
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the terrible service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: CRM@MARARAPHARM. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team