cC
chaansmall C

1 reviews | Active since Oct 2016

02 Sept 2025, 16:41

No service what so ever

You have a condition PMB, Bipolar. Your meds have been claimed 3 weeks prior and then 3 days before your meds are finished you phone them as a reminder to deliver meds. They PROMISE HIGH AND LOW THE MEDS WILL BE DISPENSED AS URGENT, WELL WELL MEDS STILL HAS NOT BEEN DELIVERED. You phone them the phone rings and rings and when someone finally answers they are *********** to deal with you. Rather say we dont know when the meds will be delivered instead of lying. I have been without meds now for 2 days but when they want their co payment you have to be quick about it. They think if they phone you with an apology it eases the situation. Well it does not. Bonitas made a HELL OF A MISTAKE signing up with these clowns

0
Replies (1)
Marara Pharmacy
Marara Pharmacy's reply02 Sept 2025, 22:13
Official
Good day Ms Botha,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.

Best regards

Marara Customer Experience Team