NR
Nerissa R
1 reviews | Active since Nov 2014
21 Mar 2025, 09:26
No service from Marara Pharmacy
Atrocious service! Do they not understand that they are rendering an essential service? I have uploaded my script weeks ago AND multiple times. No delivery. The call centre, when they do answer, reassure delivery within 48 hours and yet nothing. I was even told that the meds for out for delivery...nothing. I opted to pick up the meds only to be called and told that they'd rather deliver. I have been without my chronic meds for 2 weeks now. How does a company like this service a Medical Aid provider like Bonitas. Unacceptable!
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
25 Mar 2025, 09:12Dear Nerissa R,
Thank you for bringing your concerns to our attention, and I sincerely apologize for the experience you’ve had.
I completely understand your frustration, and I can only imagine how difficult it must be to go without your chronic medication for such an extended period.
We take your feedback seriously, especially since we understand the importance of timely and reliable delivery when it comes to essential services like this.
It is certainly not acceptable that you’ve been given conflicting information, and we are committed to resolving this matter as quickly as possible.
Once again, I apologize for the inconvenience caused and thank you for your patience as we work to fix this.
Regards
Marara Customer Experience team
Thank you for bringing your concerns to our attention, and I sincerely apologize for the experience you’ve had.
I completely understand your frustration, and I can only imagine how difficult it must be to go without your chronic medication for such an extended period.
We take your feedback seriously, especially since we understand the importance of timely and reliable delivery when it comes to essential services like this.
It is certainly not acceptable that you’ve been given conflicting information, and we are committed to resolving this matter as quickly as possible.
Once again, I apologize for the inconvenience caused and thank you for your patience as we work to fix this.
Regards
Marara Customer Experience team
Marara Pharmacy's reply25 Mar 2025, 09:12
Official
Dear Nerissa R,
Thank you for bringing your concerns to our attention, and I sincerely apologize for the experience you’ve had.
I completely understand your frustration, and I can only imagine how difficult it must be to go without your chronic medication for such an extended period.
We take your feedback seriously, especially since we understand the importance of timely and reliable delivery when it comes to essential services like this.
It is certainly not acceptable that you’ve been given conflicting information, and we are committed to resolving this matter as quickly as possible.
Once again, I apologize for the inconvenience caused and thank you for your patience as we work to fix this.
Regards
Marara Customer Experience team
Thank you for bringing your concerns to our attention, and I sincerely apologize for the experience you’ve had.
I completely understand your frustration, and I can only imagine how difficult it must be to go without your chronic medication for such an extended period.
We take your feedback seriously, especially since we understand the importance of timely and reliable delivery when it comes to essential services like this.
It is certainly not acceptable that you’ve been given conflicting information, and we are committed to resolving this matter as quickly as possible.
Once again, I apologize for the inconvenience caused and thank you for your patience as we work to fix this.
Regards
Marara Customer Experience team