DV
Desiree V
1 reviews | Active since Aug 2021
16 May 2025, 12:12
No service at all
Medication is 2weeks late.Out of medication.Spoke to Emily, Lesiba, Charlotte, Adrian and Thopo and May môre.No help at all.I do not need your apologies as this means nothing.I only need people to do their flipping work.Disgudtibg to say the least.Are the people dead that we need to arrange a funeral.No service at all.Struggeling for 4hours now.and still no help.it is to vomit from.Disgusting disgusting disgusting service.Does not even deserve a star
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Marara Pharmacy's replyOfficial
19 May 2025, 16:05Dear Desiree V,
Thank you for bringing this to our attention.
We sincerely regret the experience you’ve had and understand your frustration. It is completely unacceptable that your medication is delayed by two weeks, and that after speaking with multiple team members—including Emily, Lesiba, Charlotte, Adrian, and Thopo—you have not received the support you need.
Please be assured that this matter is being treated with the utmost urgency. We are currently investigating the cause of the delay and why proper follow-up did not take place. Your feedback highlights a serious gap in service, and we will address this internally to ensure accountability.
In the meantime, we are prioritizing your case to resolve it as quickly as possible. A member of our team will be in direct contact with you shortly to confirm the status of your medication and arrange for immediate dispatch where possible.
While we understand that apologies alone are not enough, we want to assure you that your complaint is being escalated and handled with the seriousness it deserves. We are committed to correcting this and restoring your trust.
Thank you for your patience, and again, we deeply regret the inconvenience and distress caused.
Regards
Marara Customer Experience Team
Regards
Marara Customer Experience Team
Marara Pharmacy's reply19 May 2025, 16:05
Official
Dear Desiree V,
Thank you for bringing this to our attention.
We sincerely regret the experience you’ve had and understand your frustration. It is completely unacceptable that your medication is delayed by two weeks, and that after speaking with multiple team members—including Emily, Lesiba, Charlotte, Adrian, and Thopo—you have not received the support you need.
Please be assured that this matter is being treated with the utmost urgency. We are currently investigating the cause of the delay and why proper follow-up did not take place. Your feedback highlights a serious gap in service, and we will address this internally to ensure accountability.
In the meantime, we are prioritizing your case to resolve it as quickly as possible. A member of our team will be in direct contact with you shortly to confirm the status of your medication and arrange for immediate dispatch where possible.
While we understand that apologies alone are not enough, we want to assure you that your complaint is being escalated and handled with the seriousness it deserves. We are committed to correcting this and restoring your trust.
Thank you for your patience, and again, we deeply regret the inconvenience and distress caused.
Regards
Marara Customer Experience Team
Regards
Marara Customer Experience Team