jR
justine R
1 reviews | Active since Nov 2015
16 Oct 2025, 08:39
No Meds
Bonitas is forcing their clients to use Marara pharmacy but my husband's meds are always late or short and now he has not had his meds for a month. After sending numerous emails and phone calls still no luck what does one do can I change my medical aid to avoid this? Looking at this reviews I don't think it's getting better. Hubby was rushed to hospital due to his BP spiking ??????
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Marara Pharmacy's replyOfficial
17 Oct 2025, 12:05Dear Justine R,
Thank you for bringing this matter to our attention. We sincerely apologies for the inconvenience and distress caused to you and your husband due to the delays and shortages in his medication. We understand how critical it is for chronic medication to be delivered on time, and we are deeply sorry that this has not been your experience.
Your feedback is taken seriously, and we acknowledge the frustration of not receiving support despite multiple attempts to follow up.
Please be assured that we are urgently investigating this matter with Marara Pharmacy to determine the root cause of the delay and to ensure that your husband’s medication is delivered without any further issues. A dedicated consultant will contact you directly to provide an update and confirm delivery arrangements.
Bonitas aims to provide quality care and service, and we are taking steps to improve the process and prevent recurrence. We understand your concerns regarding medical aid options. While Marara is our designated pharmacy for chronic medication under certain plans, we would like to explore alternatives with you based on your husband's healthcare needs and plan type.
Your husband’s health and well-being are our top priorities. We will do everything we can to resolve this matter quickly and ensure he has access to his medication as soon as possible.
Best regards,
Marara Customer Experience Team
Thank you for bringing this matter to our attention. We sincerely apologies for the inconvenience and distress caused to you and your husband due to the delays and shortages in his medication. We understand how critical it is for chronic medication to be delivered on time, and we are deeply sorry that this has not been your experience.
Your feedback is taken seriously, and we acknowledge the frustration of not receiving support despite multiple attempts to follow up.
Please be assured that we are urgently investigating this matter with Marara Pharmacy to determine the root cause of the delay and to ensure that your husband’s medication is delivered without any further issues. A dedicated consultant will contact you directly to provide an update and confirm delivery arrangements.
Bonitas aims to provide quality care and service, and we are taking steps to improve the process and prevent recurrence. We understand your concerns regarding medical aid options. While Marara is our designated pharmacy for chronic medication under certain plans, we would like to explore alternatives with you based on your husband's healthcare needs and plan type.
Your husband’s health and well-being are our top priorities. We will do everything we can to resolve this matter quickly and ensure he has access to his medication as soon as possible.
Best regards,
Marara Customer Experience Team
Best regards,
Marara Pharmacy's reply17 Oct 2025, 12:05
Official
Dear Justine R,
Thank you for bringing this matter to our attention. We sincerely apologies for the inconvenience and distress caused to you and your husband due to the delays and shortages in his medication. We understand how critical it is for chronic medication to be delivered on time, and we are deeply sorry that this has not been your experience.
Your feedback is taken seriously, and we acknowledge the frustration of not receiving support despite multiple attempts to follow up.
Please be assured that we are urgently investigating this matter with Marara Pharmacy to determine the root cause of the delay and to ensure that your husband’s medication is delivered without any further issues. A dedicated consultant will contact you directly to provide an update and confirm delivery arrangements.
Bonitas aims to provide quality care and service, and we are taking steps to improve the process and prevent recurrence. We understand your concerns regarding medical aid options. While Marara is our designated pharmacy for chronic medication under certain plans, we would like to explore alternatives with you based on your husband's healthcare needs and plan type.
Your husband’s health and well-being are our top priorities. We will do everything we can to resolve this matter quickly and ensure he has access to his medication as soon as possible.
Best regards,
Marara Customer Experience Team
Thank you for bringing this matter to our attention. We sincerely apologies for the inconvenience and distress caused to you and your husband due to the delays and shortages in his medication. We understand how critical it is for chronic medication to be delivered on time, and we are deeply sorry that this has not been your experience.
Your feedback is taken seriously, and we acknowledge the frustration of not receiving support despite multiple attempts to follow up.
Please be assured that we are urgently investigating this matter with Marara Pharmacy to determine the root cause of the delay and to ensure that your husband’s medication is delivered without any further issues. A dedicated consultant will contact you directly to provide an update and confirm delivery arrangements.
Bonitas aims to provide quality care and service, and we are taking steps to improve the process and prevent recurrence. We understand your concerns regarding medical aid options. While Marara is our designated pharmacy for chronic medication under certain plans, we would like to explore alternatives with you based on your husband's healthcare needs and plan type.
Your husband’s health and well-being are our top priorities. We will do everything we can to resolve this matter quickly and ensure he has access to his medication as soon as possible.
Best regards,
Marara Customer Experience Team
Best regards,