MP
Mariette P
1 reviews | Active since Feb 2019
07 Jun 2023, 07:49
No medication received, but claimed against my medical aid
No medication received, but claim put in against my medical aid.
Had to previously make payment for medication not paid by medical aid, however the statement from my medical aid shows otherwise!
I need my medication. NO communication but want me to pay in again!!!
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Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
26 Sept 2023, 16:48 Dear M Pressly
I hope this message finds you well.
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply26 Sept 2023, 16:48
Official
Dear M Pressly
I hope this message finds you well.
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team.