SM
Salimah M
1 reviews | Active since May 2020
11 Mar 2025, 09:00
No feedback, NO SERVICE
I am extremely dissatisfied with your service. I sent my SICK son's script 9 days ago and have had ZERO feedback. I keep calling and keep getting told about a pharmacist who must attend to the script but isn't doing so. I called on the 6th and was told a story. I called today again and spoke to Keletso who hung up on me. I never had these problems when we were working with pharmacy direct. This is not okay as my son needs this medication.
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Marara Pharmacy's replyOfficial
11 Mar 2025, 17:06Dear Salimah M,
Thank you for bringing this matter to our attention, and we sincerely apologize for the distress this situation has caused. We understand the urgency and importance of your son's medication, and we deeply regret the lack of communication and the frustration you've experienced.
We are very sorry for the delay in processing your son's prescription and the poor service you've received in trying to resolve this matter. This is not the standard we strive to maintain, and we completely understand your concerns, especially when it comes to the well-being of your child.
We are investigating what caused the delay and will take immediate steps to ensure that the prescription is processed without further delay. We also want to apologize for the interaction you had with Keletso, and we will be addressing this internally to ensure that all future communications are handled professionally and with the care that our customers deserve.
Please rest assured that we are prioritizing this matter and will get back to you with an update as soon as possible.
We sincerely apologize for the inconvenience and frustration this has caused and appreciate your patience as we work to improve our service.
Regards,
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply11 Mar 2025, 17:06
Official
Dear Salimah M,
Thank you for bringing this matter to our attention, and we sincerely apologize for the distress this situation has caused. We understand the urgency and importance of your son's medication, and we deeply regret the lack of communication and the frustration you've experienced.
We are very sorry for the delay in processing your son's prescription and the poor service you've received in trying to resolve this matter. This is not the standard we strive to maintain, and we completely understand your concerns, especially when it comes to the well-being of your child.
We are investigating what caused the delay and will take immediate steps to ensure that the prescription is processed without further delay. We also want to apologize for the interaction you had with Keletso, and we will be addressing this internally to ensure that all future communications are handled professionally and with the care that our customers deserve.
Please rest assured that we are prioritizing this matter and will get back to you with an update as soon as possible.
We sincerely apologize for the inconvenience and frustration this has caused and appreciate your patience as we work to improve our service.
Regards,
Regards,
Marara Customer Experience team.