BK
Brenda K
1 reviews | Active since Aug 2020
04 Sept 2025, 18:58
No delivery even after complaining
Non delivery of urgent script even 4 days after complaining . Just a mere call no action.
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
15 Sept 2025, 11:13Dear Brenda Khuluse
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you experienced. This is not the level of service we want our members to encounter.
The delay was caused by unforeseen issues the courier experienced en route.
Our records indicate that your medication was successfully delivered on 12/09/2025.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you experienced. This is not the level of service we want our members to encounter.
The delay was caused by unforeseen issues the courier experienced en route.
Our records indicate that your medication was successfully delivered on 12/09/2025.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Marara Customer Experience Team
Marara Pharmacy's reply15 Sept 2025, 11:13
Official
Dear Brenda Khuluse
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you experienced. This is not the level of service we want our members to encounter.
The delay was caused by unforeseen issues the courier experienced en route.
Our records indicate that your medication was successfully delivered on 12/09/2025.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you experienced. This is not the level of service we want our members to encounter.
The delay was caused by unforeseen issues the courier experienced en route.
Our records indicate that your medication was successfully delivered on 12/09/2025.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Marara Customer Experience Team