No Communication, Bad Service

I have always expected professionalism and courtesy when dealing with your business, but unfortunately, my recent experience fell far below acceptable standards. The issues I encountered were as follows: On 2 Sep'25 the incorrect medication was sent, I requested Marara Pharmacy to collect the wrong medication. As they did via DSV courier the they send. I gave the original Script Claim form and the boxes of medication to the driver. On 8 Sep'25 I requested a follow up on the credit note and the correct co payment. No response. On 15 Sep'25 I requested again a follow up on the credit note and the correct payment. No response. On 18 Sep'25 I requested yet again the credit note and the correct co payment. No response. On 23 Sep'25 I responded with the medical aid number to again request the credit note and the correct co payment. No response. 2 Boxes (60 capsules) of Corpocid 20mg has been sent. This medication was wrong. This experience has caused a wasted time and frustration. Such service does not reflect the standards your company claims to uphold.