MS
Magondoni S

1 reviews | Active since Dec 2024

18 Dec 2024, 11:09

Ms M

This is the worst service provider ever . We literally have to call them every month demanding for our medication. Our lives depend on the medication but it is like you want us dead njee.. this is not ok

0
Replies (1)
Marara Pharmacy
Marara Pharmacy's reply23 Dec 2024, 13:21
Official
Dear Magondoni S,

Thank you for reaching out and bringing your concern to our attention. We sincerely apologize for the inconvenience you've experienced due to the non-delivery of your medication. 

We understand how important it is to receive your medication on time, and we deeply regret any frustration this has caused you.

Please rest assured that we are investigating the matter and will take immediate steps to resolve the issue.  We truly appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, feel free to reach out to us directly. 

Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. 

Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.  Regards, Marara Customer Experience team.