Item: Marara Pharmacy
Rating: 1
Author: Thabiso M

Marara Pharmacy's replyOfficial

15 Nov 2023, 16:49

Dear Thabiso M

I hope this message finds you well.

I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the *********** service you received. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.

We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.

To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.

Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.

Regards,

Marara Customer Experience team.

Marara Pharmacy's reply15 Nov 2023, 16:49

Official

Dear Thabiso M

I hope this message finds you well.

I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the *********** service you received. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.

We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.

To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.

Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.

Regards,

Marara Customer Experience team.

TM

Thabiso M's updateReviewer Update

15 Nov 2023, 20:05

Please note that the medication arrived today. Thank you so much to the team for the urgent attention to my situation. A special shout out to Mr Donald Monhla who delivered the medication as well as apologise on behalf of the team. We truly appreciate it and look forward to a fruitful relationship going forward..

Thank you once more

TM

Thabiso M's update15 Nov 2023, 20:05

Reviewer Update

Please note that the medication arrived today. Thank you so much to the team for the urgent attention to my situation. A special shout out to Mr Donald Monhla who delivered the medication as well as apologise on behalf of the team. We truly appreciate it and look forward to a fruitful relationship going forward..

Thank you once more

Marara Pharmacy's replyOfficial

21 Nov 2023, 09:08

Dear Thabiso M

Thank you very much for the feedback. We look forward to indeed a fruitful relationship going forward.

Regards,
Marara Customer Experience team.

Marara Pharmacy's reply21 Nov 2023, 09:08

Official

Dear Thabiso M

Thank you very much for the feedback. We look forward to indeed a fruitful relationship going forward.

Regards,
Marara Customer Experience team.

Medicine not delivered.