1 reviews | Active since Nov 2019
Medication Not recieved for 3 weeks since script is submitted
Good day, i would like to complain about the bad service received from Marara Pharmacy,i have submitted my script 3 weeks back via email and until i have called Marara Pharmacy to find out on how far is the medication delivery that's when they have realised they didn't process the script then the agent promised to send the script to Clinical Department,after a week i called again to find out on how far with the processing of the script only to find that the previous agent did not escalate the matter to clinical department and the agent that i was with on the call said she will send the script to clinical department again,i had told them i am running of the medication may they please make sure my request is processed,up to todate i haven't received the medication which yesterday marked 3 weeks with no communication or whatsoever, my ref that i called today is C***4 the agent told me they will escalate this to delivery agent i am always told about the matters being escalated yet nothing happens,now how long should i wait? i would like to know how long does it take for a script to be processed and medication to be delivered?i have now used my own cash to buy medication whereas i am under chronic which Marara fails to deliver the medication to me, Marara Pharmacy Your service is pathetic!!!
First and foremost, I want to sincerely apologize for the frustration and inconvenience you’ve experienced.
It’s completely unacceptable that your prescription has been delayed for so long, and I understand how stressful it must be, especially when you’ve had to resort to purchasing your medication at your own expense.
I can see that there have been multiple issues with processing and escalating your prescription, and I deeply regret that no progress has been made despite your repeated efforts to follow up. This is certainly not the level of service you should expect, and I am truly sorry for the inconvenience this has caused.
I will personally investigate the situation and ensure that your prescription is processed without any further delays. I will also look into why your case has not been properly escalated and why you haven’t received any communication about the status of your order.
You should never have to wait so long without updates, especially for essential chronic medication.Please allow me a moment to look into this further, and I will ensure you receive a clear timeline for when your medication will be delivered.
In the meantime, please feel free to share any additional details if necessary, and I will prioritize this matter immediately.
Once again, I apologize for the poor service, and I truly appreciate your patience as we work to resolve this issue.
Regards,
Marara Customer Experience team.
First and foremost, I want to sincerely apologize for the frustration and inconvenience you’ve experienced.
It’s completely unacceptable that your prescription has been delayed for so long, and I understand how stressful it must be, especially when you’ve had to resort to purchasing your medication at your own expense.
I can see that there have been multiple issues with processing and escalating your prescription, and I deeply regret that no progress has been made despite your repeated efforts to follow up. This is certainly not the level of service you should expect, and I am truly sorry for the inconvenience this has caused.
I will personally investigate the situation and ensure that your prescription is processed without any further delays. I will also look into why your case has not been properly escalated and why you haven’t received any communication about the status of your order.
You should never have to wait so long without updates, especially for essential chronic medication.Please allow me a moment to look into this further, and I will ensure you receive a clear timeline for when your medication will be delivered.
In the meantime, please feel free to share any additional details if necessary, and I will prioritize this matter immediately.
Once again, I apologize for the poor service, and I truly appreciate your patience as we work to resolve this issue.
Regards,
Marara Customer Experience team.