DV
Desiree V
1 reviews | Active since Aug 2021
22 Apr 2025, 14:45
Medication not delivered
They phoned on Thursday prior to the long weekend to say medication is on its way.Tuesday medication arrives with courier.Not all medication in the delivery.4 months down the line and Marara still cannot get it right.What kind of people do they employ? My medication I struggle to get the generic.They are look into the matter for 4months.Are the looking to the moon for an answer, or is it a robot looking into all these complaints as it is a generic answer to all the people complaining? 4months? Something is really wrong at this place.
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Marara Pharmacy's replyOfficial
23 Apr 2025, 13:06Dear Desiree V,
Thank you for taking the time to share your concerns with us. We sincerely apologize for the continued inconvenience you've experienced, and we fully understand how frustrating it must be—especially when it concerns something as important as your medication.
It's completely unacceptable that after four months, your issue has not been resolved, and that you received an incomplete delivery again this week. We agree—this is not the standard of service you deserve, and it's clear we have let you down.
Please rest assured that we are not offering a generic response. Your complaint is being taken seriously, and we are escalating it to our senior team for immediate investigation. We will review the full history of your case, clarify why your generic medication has not been fulfilled, and ensure a permanent resolution is found without further delay.
Again, we deeply regret the inconvenience caused and appreciate your patience.
Your feedback is vital in helping us improve, and we are committed to restoring your confidence in our service.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your concerns with us. We sincerely apologize for the continued inconvenience you've experienced, and we fully understand how frustrating it must be—especially when it concerns something as important as your medication.
It's completely unacceptable that after four months, your issue has not been resolved, and that you received an incomplete delivery again this week. We agree—this is not the standard of service you deserve, and it's clear we have let you down.
Please rest assured that we are not offering a generic response. Your complaint is being taken seriously, and we are escalating it to our senior team for immediate investigation. We will review the full history of your case, clarify why your generic medication has not been fulfilled, and ensure a permanent resolution is found without further delay.
Again, we deeply regret the inconvenience caused and appreciate your patience.
Your feedback is vital in helping us improve, and we are committed to restoring your confidence in our service.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply23 Apr 2025, 13:06
Official
Dear Desiree V,
Thank you for taking the time to share your concerns with us. We sincerely apologize for the continued inconvenience you've experienced, and we fully understand how frustrating it must be—especially when it concerns something as important as your medication.
It's completely unacceptable that after four months, your issue has not been resolved, and that you received an incomplete delivery again this week. We agree—this is not the standard of service you deserve, and it's clear we have let you down.
Please rest assured that we are not offering a generic response. Your complaint is being taken seriously, and we are escalating it to our senior team for immediate investigation. We will review the full history of your case, clarify why your generic medication has not been fulfilled, and ensure a permanent resolution is found without further delay.
Again, we deeply regret the inconvenience caused and appreciate your patience.
Your feedback is vital in helping us improve, and we are committed to restoring your confidence in our service.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your concerns with us. We sincerely apologize for the continued inconvenience you've experienced, and we fully understand how frustrating it must be—especially when it concerns something as important as your medication.
It's completely unacceptable that after four months, your issue has not been resolved, and that you received an incomplete delivery again this week. We agree—this is not the standard of service you deserve, and it's clear we have let you down.
Please rest assured that we are not offering a generic response. Your complaint is being taken seriously, and we are escalating it to our senior team for immediate investigation. We will review the full history of your case, clarify why your generic medication has not been fulfilled, and ensure a permanent resolution is found without further delay.
Again, we deeply regret the inconvenience caused and appreciate your patience.
Your feedback is vital in helping us improve, and we are committed to restoring your confidence in our service.
Regards
Marara Customer Experience Team