TN
Thando N
1 reviews | Active since Nov 2021
26 Jan 2024, 12:08
MEDICATION NOT DELIVERED AFTER A WEEK OF BEIN LATE ALREADY
I was told I would receive my medication on 18 Jan 2024 before 5 PM. It never arrived. The following day, around 12 PM I spoke to a courier guy who told me they were at my house to deliver my meds. I told them I wasn't at home at the time. He told me he would come to where I was, and he never did. Fast-forward to today (26 Jan 2024), I still haven't received my med. This kind of service is disappointing and detrimental to my health. I called them today (26 Jan 2024) and was told it would be delivered some time next week. The reference number I was given was C***4. Again I stll have to wait. I will be taking this up with GEMS. When MediPost handling mt meds, I didn't encounter this kind of problem and unprofessionalism.
Helpful (0)
Replies (4)0
Replies (4)
Marara Pharmacy's replyOfficial
26 Jan 2024, 16:42Dear Thando N
I hope this message finds you well.
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the unprofessionalism you have experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply26 Jan 2024, 16:42
Official
Dear Thando N
I hope this message finds you well.
I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the unprofessionalism you have experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team.
TN
Thando N's updateReviewer Update
26 Jan 2024, 16:53I can't see the email you provided. And if I was able to find your email in the first place, I wouldn't have had to write on this platform, nut would have communicated with you via email. But I searched for it, went to your site, but the only contact information was a telephone number.
TN
Thando N's update26 Jan 2024, 16:53
Reviewer Update
I can't see the email you provided. And if I was able to find your email in the first place, I wouldn't have had to write on this platform, nut would have communicated with you via email. But I searched for it, went to your site, but the only contact information was a telephone number.
TN
Thando N's updateReviewer Update
29 Jan 2024, 18:44Having my medication delivered late was just not enough, I see. My sister, who had to receive the medication on my behalf because I was at work, told me that the manner in which the people who handled the delivery process was rude and unprofessional, and to me thats is just not acceptable. My sister reports to me that they called out for her and she told them she was coming, while opening the door. Before she could even go outside, they had dropped the box into the yard and were about to drive off. Their excuse was that they had mistakenly dropped it. That, to me, is a behaviour I will not tolerate, and I need a thorough investigation into the matter with serious repercussions. I will be writing to GEMS regarding this unprofessional conduct I have received from you guys, and I will be following it up. I serious do not know why you don't have the email address, you provided to me here, on your site. That is another issue which you need to address.
TN
Thando N's update29 Jan 2024, 18:44
Reviewer Update
Having my medication delivered late was just not enough, I see. My sister, who had to receive the medication on my behalf because I was at work, told me that the manner in which the people who handled the delivery process was rude and unprofessional, and to me thats is just not acceptable. My sister reports to me that they called out for her and she told them she was coming, while opening the door. Before she could even go outside, they had dropped the box into the yard and were about to drive off. Their excuse was that they had mistakenly dropped it. That, to me, is a behaviour I will not tolerate, and I need a thorough investigation into the matter with serious repercussions. I will be writing to GEMS regarding this unprofessional conduct I have received from you guys, and I will be following it up. I serious do not know why you don't have the email address, you provided to me here, on your site. That is another issue which you need to address.
Marara Pharmacy's replyOfficial
02 Feb 2024, 12:45 Dear Thando N
I hope this message finds you well.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply02 Feb 2024, 12:45
Official
Dear Thando N
I hope this message finds you well.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation.
Regards,
Marara Customer Experience team.