ME
Michelle E
1 reviews | Active since Jun 2017
11 Aug 2025, 08:38
medication not delivered
Good day, I have complained about this pharmacy before. After I complained they tried to rectify the problem urgently. the next few months went smoothly. I contemplated removing my complaint. But it is now 31 days since my last medication delivery. My medication lasts 30 days. I am diabetic so i require insulin and blood pressure etc. i will need it TODAY before i end up in hospital. Treat this as urgent!
Helpful (0)
Replies (6)0
Replies (6)
Marara Pharmacy's replyOfficial
11 Aug 2025, 13:17 Dear Michelle Erasmus, Thank you for bringing this to our attention, and please accept our sincere apologies for the delay in your medication delivery and for the distress this has caused. We fully understand the urgency of your condition and the importance of ensuring uninterrupted access to your medication. Please rest assured that your case has been immediately escalated to our clinical teams for further investigation. Once again, we are truly sorry for the stress this may have caused. Please note we have attempted to contact you but was unfortunately unable to reach you.
Kind regards,
Marara Customer Experience Team
Kind regards,
Marara Customer Experience Team
Marara Pharmacy's reply11 Aug 2025, 13:17
Official
Dear Michelle Erasmus, Thank you for bringing this to our attention, and please accept our sincere apologies for the delay in your medication delivery and for the distress this has caused. We fully understand the urgency of your condition and the importance of ensuring uninterrupted access to your medication. Please rest assured that your case has been immediately escalated to our clinical teams for further investigation. Once again, we are truly sorry for the stress this may have caused. Please note we have attempted to contact you but was unfortunately unable to reach you.
Kind regards,
Marara Customer Experience Team
Kind regards,
Marara Customer Experience Team
ME
Michelle E's updateReviewer Update
11 Aug 2025, 13:42WHEN CAN I EXPECT DELIVERY??????? I NEED IT TODAY!!!!!!!!!!!
ME
Michelle E's update11 Aug 2025, 13:42
Reviewer Update
WHEN CAN I EXPECT DELIVERY??????? I NEED IT TODAY!!!!!!!!!!!
ME
Michelle E's updateReviewer Update
12 Aug 2025, 11:02I am still without medication. This is totally pathetic!!! If I end up in hospital due to not getting my chronic medication then I will definitely be seeing my Attorney!!! Please send meds today. And i expect delivery today!!!!!!!!!!
ME
Michelle E's update12 Aug 2025, 11:02
Reviewer Update
I am still without medication. This is totally pathetic!!! If I end up in hospital due to not getting my chronic medication then I will definitely be seeing my Attorney!!! Please send meds today. And i expect delivery today!!!!!!!!!!
Marara Pharmacy's replyOfficial
12 Aug 2025, 14:33Dear Michelle Erasmus
Please be advised that your medication is out on delivery and is expected to arrive on the 13/08/2025.
Kind regards,
Marara Customer Experience Team
Please be advised that your medication is out on delivery and is expected to arrive on the 13/08/2025.
Kind regards,
Marara Customer Experience Team
Marara Pharmacy's reply12 Aug 2025, 14:33
Official
Dear Michelle Erasmus
Please be advised that your medication is out on delivery and is expected to arrive on the 13/08/2025.
Kind regards,
Marara Customer Experience Team
Please be advised that your medication is out on delivery and is expected to arrive on the 13/08/2025.
Kind regards,
Marara Customer Experience Team
ME
Michelle E's updateReviewer Update
12 Aug 2025, 14:36ALL I CAN SAY IS PATHETIC!
ME
Michelle E's update12 Aug 2025, 14:36
Reviewer Update
ALL I CAN SAY IS PATHETIC!
ME
Michelle E's updateReviewer Update
12 Aug 2025, 14:37IT SEEMS YOUR WORK MEANS NOTHING TO YOU. AND A LIFE ALSO MEANS EVEN LESS!!!!!
ME
Michelle E's update12 Aug 2025, 14:37
Reviewer Update
IT SEEMS YOUR WORK MEANS NOTHING TO YOU. AND A LIFE ALSO MEANS EVEN LESS!!!!!