SS
Sinenhlanhla S
1 reviews | Active since Jul 2023
05 Aug 2025, 14:06
Medication delays
I am so disappointed at the lack of urgency when dealing with people and their claims. I emailed my script last week Monday until today I have not received my medication despite phone calls and co payments being made.
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Replies (1)
Marara Pharmacy's replyOfficial
06 Aug 2025, 12:27Dear Sinenhlanhla Shezi
Thank you for reaching out, and please accept our sincere apologies for the frustration and distress you’ve experienced. This is certainly not the standard of service we strive to provide to our members.
We understand how important it is for your medication to be delivered on time, and we truly regret any inconvenience caused.
We did attempt to contact you but were unfortunately unsuccessful. According to our records, your medication has now been delivered.
Should you have any further concerns or if there is anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the frustration and distress you’ve experienced. This is certainly not the standard of service we strive to provide to our members.
We understand how important it is for your medication to be delivered on time, and we truly regret any inconvenience caused.
We did attempt to contact you but were unfortunately unsuccessful. According to our records, your medication has now been delivered.
Should you have any further concerns or if there is anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Marara Customer Experience Team
Best regards,
Marara Pharmacy's reply06 Aug 2025, 12:27
Official
Dear Sinenhlanhla Shezi
Thank you for reaching out, and please accept our sincere apologies for the frustration and distress you’ve experienced. This is certainly not the standard of service we strive to provide to our members.
We understand how important it is for your medication to be delivered on time, and we truly regret any inconvenience caused.
We did attempt to contact you but were unfortunately unsuccessful. According to our records, your medication has now been delivered.
Should you have any further concerns or if there is anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the frustration and distress you’ve experienced. This is certainly not the standard of service we strive to provide to our members.
We understand how important it is for your medication to be delivered on time, and we truly regret any inconvenience caused.
We did attempt to contact you but were unfortunately unsuccessful. According to our records, your medication has now been delivered.
Should you have any further concerns or if there is anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Marara Customer Experience Team
Best regards,