ZK
Zama K
1 reviews | Active since Sept 2023
23 Mar 2025, 07:58
Mars Pharmacy
1 star is not even relevant, zero rating i give them.Waited for three weeks to get chronic medication, when it eventually came, the meds were different to what we are used to, My husband has a chronic heart condition and the meds that Marara delivered have reversed his mprovement. I blame Bonitas for this andi they should be sued.
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Marara Pharmacy's replyOfficial
25 Mar 2025, 12:36Dear Zama Khuzwayo,
Thank you for reaching out to express your concerns. First and foremost, I sincerely apologize for the distress and health issues caused by the delay in receiving your husband's chronic medication and the error in the medication provided.
I completely understand how critical it is to receive the correct medication, especially given your husband's heart condition.I deeply regret that the medication delivered was not what you were expecting, and I am truly sorry to hear that this has negatively impacted his health.
Please know that we take your concerns very seriously, and I want to assure you that we are investigating this matter urgently.To ensure that we resolve this as swiftly as possible.
If there are any additional details about your husband's condition or previous medications that you can provide, this will assist us in getting the right treatment to him without delay.
Once again, I apologize for the inconvenience and the serious nature of this situation.
We will work closely with Bonitas and the pharmacy team to make sure this does not happen again, and that the proper medication is provided promptly.
Regards
Marara Customer Experience team
Thank you for reaching out to express your concerns. First and foremost, I sincerely apologize for the distress and health issues caused by the delay in receiving your husband's chronic medication and the error in the medication provided.
I completely understand how critical it is to receive the correct medication, especially given your husband's heart condition.I deeply regret that the medication delivered was not what you were expecting, and I am truly sorry to hear that this has negatively impacted his health.
Please know that we take your concerns very seriously, and I want to assure you that we are investigating this matter urgently.To ensure that we resolve this as swiftly as possible.
If there are any additional details about your husband's condition or previous medications that you can provide, this will assist us in getting the right treatment to him without delay.
Once again, I apologize for the inconvenience and the serious nature of this situation.
We will work closely with Bonitas and the pharmacy team to make sure this does not happen again, and that the proper medication is provided promptly.
Regards
Marara Customer Experience team
Best regards,
Marara Pharmacy's reply25 Mar 2025, 12:36
Official
Dear Zama Khuzwayo,
Thank you for reaching out to express your concerns. First and foremost, I sincerely apologize for the distress and health issues caused by the delay in receiving your husband's chronic medication and the error in the medication provided.
I completely understand how critical it is to receive the correct medication, especially given your husband's heart condition.I deeply regret that the medication delivered was not what you were expecting, and I am truly sorry to hear that this has negatively impacted his health.
Please know that we take your concerns very seriously, and I want to assure you that we are investigating this matter urgently.To ensure that we resolve this as swiftly as possible.
If there are any additional details about your husband's condition or previous medications that you can provide, this will assist us in getting the right treatment to him without delay.
Once again, I apologize for the inconvenience and the serious nature of this situation.
We will work closely with Bonitas and the pharmacy team to make sure this does not happen again, and that the proper medication is provided promptly.
Regards
Marara Customer Experience team
Thank you for reaching out to express your concerns. First and foremost, I sincerely apologize for the distress and health issues caused by the delay in receiving your husband's chronic medication and the error in the medication provided.
I completely understand how critical it is to receive the correct medication, especially given your husband's heart condition.I deeply regret that the medication delivered was not what you were expecting, and I am truly sorry to hear that this has negatively impacted his health.
Please know that we take your concerns very seriously, and I want to assure you that we are investigating this matter urgently.To ensure that we resolve this as swiftly as possible.
If there are any additional details about your husband's condition or previous medications that you can provide, this will assist us in getting the right treatment to him without delay.
Once again, I apologize for the inconvenience and the serious nature of this situation.
We will work closely with Bonitas and the pharmacy team to make sure this does not happen again, and that the proper medication is provided promptly.
Regards
Marara Customer Experience team
Best regards,