VS
Vuyo S
1 reviews | Active since Sept 2021
07 Mar 2025, 09:34
Marara(Mud) treating clients like ***s
This so called Pharmacy is one of the worst thing to happen when it comes to client care. I have sent in requested in the 16 January 2025 for my medication to be shipped to me and to this day 07 March 2025 after spending countless number of minutes over the phone with them but still I have not received anything. Is there a way that GEMS can refer me to a able and competent pharmacy?
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Marara Pharmacy's replyOfficial
08 Mar 2025, 17:32Dear Vuyo S,
Thank you for bringing your concerns to our attention.
I sincerely apologize for the inconvenience you have experienced with the pharmacy and the delay in receiving your medication. We fully understand the frustration of not having your needs met, especially when it involves something as important as your health.
I regret that your experience with the pharmacy has not been up to expectations. Please know that we take these matters very seriously, and I will ensure that your complaint is escalated for a thorough review. It is certainly not our intention to cause any further distress or inconvenience.
Thank you for your patience and understanding.
We value your feedback, and I assure you we will do our best to address the issue promptly.
Regards, Marara Customer Experience team.
Thank you for bringing your concerns to our attention.
I sincerely apologize for the inconvenience you have experienced with the pharmacy and the delay in receiving your medication. We fully understand the frustration of not having your needs met, especially when it involves something as important as your health.
I regret that your experience with the pharmacy has not been up to expectations. Please know that we take these matters very seriously, and I will ensure that your complaint is escalated for a thorough review. It is certainly not our intention to cause any further distress or inconvenience.
Thank you for your patience and understanding.
We value your feedback, and I assure you we will do our best to address the issue promptly.
Regards, Marara Customer Experience team.
Marara Pharmacy's reply08 Mar 2025, 17:32
Official
Dear Vuyo S,
Thank you for bringing your concerns to our attention.
I sincerely apologize for the inconvenience you have experienced with the pharmacy and the delay in receiving your medication. We fully understand the frustration of not having your needs met, especially when it involves something as important as your health.
I regret that your experience with the pharmacy has not been up to expectations. Please know that we take these matters very seriously, and I will ensure that your complaint is escalated for a thorough review. It is certainly not our intention to cause any further distress or inconvenience.
Thank you for your patience and understanding.
We value your feedback, and I assure you we will do our best to address the issue promptly.
Regards, Marara Customer Experience team.
Thank you for bringing your concerns to our attention.
I sincerely apologize for the inconvenience you have experienced with the pharmacy and the delay in receiving your medication. We fully understand the frustration of not having your needs met, especially when it involves something as important as your health.
I regret that your experience with the pharmacy has not been up to expectations. Please know that we take these matters very seriously, and I will ensure that your complaint is escalated for a thorough review. It is certainly not our intention to cause any further distress or inconvenience.
Thank you for your patience and understanding.
We value your feedback, and I assure you we will do our best to address the issue promptly.
Regards, Marara Customer Experience team.