KL
Kat L
1 reviews | Active since May 2011
28 Jan 2025, 19:12
Marara…Mathatha!!!!
Utterly disappointing that this pharmacy claims and gets paid but takes almost a month to deliver a chronic asthma pump. I literally had to go to the emergency room to be nebulised because I had been waiting for my pump since the 13th of January 2025 and now my airway is inflamed and narrow. To top it off, their courier company DSV kept delivering at the wrong address. Is there a way to hold this company for my emergency room bill. So pathetic and total disregard of human life.
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Marara Pharmacy's replyOfficial
29 Jan 2025, 11:44Dear Sello L,
First and foremost, we sincerely apologize for the distress and inconvenience you’ve experienced due to the delay in receiving your asthma pump and the complications that have resulted from it.
Your health and well-being are of utmost importance to us, and we deeply regret that this situation has led to an emergency room visit and unnecessary discomfort.We completely understand your frustration and concern, especially with the added complication of the incorrect deliveries by our courier partner.
We are currently investigating the issue with DSV to ensure this doesn’t happen again in the future, as this is not the standard of service we strive to provide.
Again, we apologize for this experience and are committed to resolving the issue to your satisfaction.
Regards,
Marara Customer Experience team.
First and foremost, we sincerely apologize for the distress and inconvenience you’ve experienced due to the delay in receiving your asthma pump and the complications that have resulted from it.
Your health and well-being are of utmost importance to us, and we deeply regret that this situation has led to an emergency room visit and unnecessary discomfort.We completely understand your frustration and concern, especially with the added complication of the incorrect deliveries by our courier partner.
We are currently investigating the issue with DSV to ensure this doesn’t happen again in the future, as this is not the standard of service we strive to provide.
Again, we apologize for this experience and are committed to resolving the issue to your satisfaction.
Regards,
Marara Customer Experience team.
Best regards,
Marara Pharmacy's reply29 Jan 2025, 11:44
Official
Dear Sello L,
First and foremost, we sincerely apologize for the distress and inconvenience you’ve experienced due to the delay in receiving your asthma pump and the complications that have resulted from it.
Your health and well-being are of utmost importance to us, and we deeply regret that this situation has led to an emergency room visit and unnecessary discomfort.We completely understand your frustration and concern, especially with the added complication of the incorrect deliveries by our courier partner.
We are currently investigating the issue with DSV to ensure this doesn’t happen again in the future, as this is not the standard of service we strive to provide.
Again, we apologize for this experience and are committed to resolving the issue to your satisfaction.
Regards,
Marara Customer Experience team.
First and foremost, we sincerely apologize for the distress and inconvenience you’ve experienced due to the delay in receiving your asthma pump and the complications that have resulted from it.
Your health and well-being are of utmost importance to us, and we deeply regret that this situation has led to an emergency room visit and unnecessary discomfort.We completely understand your frustration and concern, especially with the added complication of the incorrect deliveries by our courier partner.
We are currently investigating the issue with DSV to ensure this doesn’t happen again in the future, as this is not the standard of service we strive to provide.
Again, we apologize for this experience and are committed to resolving the issue to your satisfaction.
Regards,
Marara Customer Experience team.
Best regards,