Marara service SUCKS
This is my second time I am complaining about Marara Pharmacy. One would think it's a government institution as they are just as ****ging at customer service. They NEVER answer their phones, and if you are lucky enough to get an email address of someone, you send through a query to correct or not dispense medication claimed for when previously given instructions to someone, they don't forward your request. Bonitas made a HUGE mistake appointing Marara, and if you look at the reviews, this service provider is ***********
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Marara Pharmacy's replyOfficial
30 Apr 2025, 12:04Dear Chaan S,
Thank you for your feedback. I sincerely apologise for the inconvenience and frustration you've experienced with our service.
We are very sorry that your previous instructions were not followed through and that your efforts to reach us have been unsuccessful.
This is not the standard of service we aim to provide, and we fully understand how this has led to your dissatisfaction.Please rest assured that your concerns have been escalated to management for immediate attention.
We are currently reviewing the breakdown in communication, and appropriate steps will be taken to ensure that future requests are handled promptly and accurately.
We truly value your feedback—even when it is critical—because it helps us improve. While I understand your frustration, I would like the opportunity to make this right.
Regards
Marara Customer Experience Team
Thank you for your feedback. I sincerely apologise for the inconvenience and frustration you've experienced with our service.
We are very sorry that your previous instructions were not followed through and that your efforts to reach us have been unsuccessful.
This is not the standard of service we aim to provide, and we fully understand how this has led to your dissatisfaction.Please rest assured that your concerns have been escalated to management for immediate attention.
We are currently reviewing the breakdown in communication, and appropriate steps will be taken to ensure that future requests are handled promptly and accurately.
We truly value your feedback—even when it is critical—because it helps us improve. While I understand your frustration, I would like the opportunity to make this right.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply30 Apr 2025, 12:04
Official
Dear Chaan S,
Thank you for your feedback. I sincerely apologise for the inconvenience and frustration you've experienced with our service.
We are very sorry that your previous instructions were not followed through and that your efforts to reach us have been unsuccessful.
This is not the standard of service we aim to provide, and we fully understand how this has led to your dissatisfaction.Please rest assured that your concerns have been escalated to management for immediate attention.
We are currently reviewing the breakdown in communication, and appropriate steps will be taken to ensure that future requests are handled promptly and accurately.
We truly value your feedback—even when it is critical—because it helps us improve. While I understand your frustration, I would like the opportunity to make this right.
Regards
Marara Customer Experience Team
Thank you for your feedback. I sincerely apologise for the inconvenience and frustration you've experienced with our service.
We are very sorry that your previous instructions were not followed through and that your efforts to reach us have been unsuccessful.
This is not the standard of service we aim to provide, and we fully understand how this has led to your dissatisfaction.Please rest assured that your concerns have been escalated to management for immediate attention.
We are currently reviewing the breakdown in communication, and appropriate steps will be taken to ensure that future requests are handled promptly and accurately.
We truly value your feedback—even when it is critical—because it helps us improve. While I understand your frustration, I would like the opportunity to make this right.
Regards
Marara Customer Experience Team