AN
Ayanda N
1 reviews | Active since Oct 2021
19 Aug 2025, 11:35
Marara rubish poor services
I am using Bonitas and getting my chronic medication from the pharmacy directly. I am now supposed to get from this ******* Marara Pharmacy. I sent my script long ago, but even now I haven't received my medication, and there has been no communication, nothing at all. They are just quiet.
I am not sure they know that I am taking this medication for my health, and this is not water, and I am paying for it. Because of this ****, I am even changing Bonitas I cant get my treatement from these people.
I called to make a follow and the lady was arrogant. When I ask questions about my medication.
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Replies (1)
Marara Pharmacy's replyOfficial
21 Aug 2025, 08:58Dear Tsepang Ngcwabe
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you've experienced. This is not the level of service we strive to provide to our members.
We fully understand how important it is for medication to be delivered on time, and we recognize the impact this delay may have had on your health and peace of mind.
All your concerns have been noted and escalated to the relevant department to ensure better handling moving forward.
Thank you for taking our call and discussing the matter. We are delighted that your query has now been resolved, and you have received your medication.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you've experienced. This is not the level of service we strive to provide to our members.
We fully understand how important it is for medication to be delivered on time, and we recognize the impact this delay may have had on your health and peace of mind.
All your concerns have been noted and escalated to the relevant department to ensure better handling moving forward.
Thank you for taking our call and discussing the matter. We are delighted that your query has now been resolved, and you have received your medication.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply21 Aug 2025, 08:58
Official
Dear Tsepang Ngcwabe
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you've experienced. This is not the level of service we strive to provide to our members.
We fully understand how important it is for medication to be delivered on time, and we recognize the impact this delay may have had on your health and peace of mind.
All your concerns have been noted and escalated to the relevant department to ensure better handling moving forward.
Thank you for taking our call and discussing the matter. We are delighted that your query has now been resolved, and you have received your medication.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you've experienced. This is not the level of service we strive to provide to our members.
We fully understand how important it is for medication to be delivered on time, and we recognize the impact this delay may have had on your health and peace of mind.
All your concerns have been noted and escalated to the relevant department to ensure better handling moving forward.
Thank you for taking our call and discussing the matter. We are delighted that your query has now been resolved, and you have received your medication.
Regards
Marara Customer Experience Team