1 reviews | Active since Aug 2021
Marara playing with people's lives
I have been forced to deal with this pharmacy by Bonitas as they have changed providers. Without any success I have mailed and phoned probably 15 times. They keep saying they didn't receive my script I phone and hold on for 10 to 15 minutes at a time at the end they just drop the phone call. I'm a diabetic that is dependant on insulin. I have not had insulin for a month. I inject with every meal and then also anothern1 for morning a d night time. I am eating the bare minimum which result in my sugar dropping if I eat more my sugar levels sky rockets as I don't have insulin. I have phoned begged, pleaded, shouted nothing helps. Why do I pay medical aid and not get the service that I am entitled to. I do not get this for free I PAY for this. Don't know how much longer I can go without insulin as I am weak can't eat and do not know what will happen with my medicine. This is not a little issue or a furniture account I am battling with this is my health. This is medicine I am dependant on medicine that I need to stay alive. Poor disgusting service. *********** service and I am being forced to sit with this. BONITAS really dropped the ball here. This is unacceptable
I sincerely apologize for the distress and frustration you have experienced with your pharmacy services. We fully understand the critical importance of access to insulin and the impact it has on your health and well-being.
I will ensure that you are provided with the necessary support to resolve this issue promptly, so you do not continue to go without the vital medication you need.
Your health is our top priority, and we are committed to ensuring that this matter is resolved quickly. Please don’t hesitate to contact us directly should you need further assistance or have any additional concerns on ***.
Regards,
Marara Customer Experience team.
I sincerely apologize for the distress and frustration you have experienced with your pharmacy services. We fully understand the critical importance of access to insulin and the impact it has on your health and well-being.
I will ensure that you are provided with the necessary support to resolve this issue promptly, so you do not continue to go without the vital medication you need.
Your health is our top priority, and we are committed to ensuring that this matter is resolved quickly. Please don’t hesitate to contact us directly should you need further assistance or have any additional concerns on ***.
Regards,
Marara Customer Experience team.
